Can you attach a screenshot? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem Use a compressed image type like PNG or JPG to save the screenshot. ---- You can check for problems with the localstore.rdf file. *http://kb.mozillazine.org/Corrupt_localstore.rdf *https://support.mozilla.org/kb/Toolbar+keeps+resetting You can use this button to go to the Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder *https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page