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Firefox crashes

cmcq
cmcq
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My Firefox has been crashing repeatedly in the last three days. I tried to open in safe mode, and it froze on me. I got rid of the download history and that has not helped. I'm not sure how to put the crash ID here because I don't see a location bar anywhere to find the crash reports. My Thunderbird has also been prone to crashing in the last three days, but not as frequently. Other apps seem fine.

My Firefox has been crashing repeatedly in the last three days. I tried to open in safe mode, and it froze on me. I got rid of the download history and that has not helped. I'm not sure how to put the crash ID here because I don't see a location bar anywhere to find the crash reports. My Thunderbird has also been prone to crashing in the last three days, but not as frequently. Other apps seem fine.

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Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: