-> Tap ALT key or press F10 to show the Menu Bar

-> Update Firefox to the latest version by going to Help Menu -> About Firefox -> click Check for Updates -> if an updated version is found then download the latest version and install it.

Check and tell if its working.

No update is found when I go that way

which version is displayed when you go to Help Menu -> About Firefox ??

version 3.6.18

but the User Agent is showing that you are already using Firefox 5.0 when i click your "More System Details". Check this attachment.

Now that confused me completely.....

-> Close Firefox (ALT + F -> Exit)

Start Firefox in Safe Mode by Holding the SHIFT key while starting Firefox

                      OR

select "Start -> Run" and enter the following in the Windows Run box:

      firefox -safe-mode
                      OR
      "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode 

-> Safe Mode window will appear -> click "Continue in Safe Mode".

Check which version its showing now.

shows me v 3-6-18 also

forget all that check this.

Installing Firefox on Windows

https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Windows

Check and tell if its working.

OK - Lets go this way... can I just get version 5 and install it??

yes follow the link provided in my previous post and choose the latest version available for your platform

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