Thunderbird and GoDaddy account
I'm trying to add my godaddy account, the email format is firstname.lastname@mydomain.com, receiving works fine with IMAP, but SMTP isn't working (I probably have to ask GoDaddy to enable the SMTP option somewhere because I can't find it). I was using this account fine with Outlook on my windows desktop.
Since it's working fine in Outlook, I was trying to get thunderbird to let me setup an exchange account but it's not letting me as it can't find the settings and dumps me to the manual config area. I'm assuming that since it worked in Outlook, Outlook is using the Exchange path and I can't get that option to appear in thunderbird when adding the account, nor can I manually add an exchange account.
Here are the details and troubleshooting I've done.
I'm on EndeavorOS and installed thunderbird with pacman, help-> about shows I'm on version 152.0.
Thunderbird 152 fails to discover a GoDaddy-managed Microsoft 365 Exchange Online mailbox. Exchange AutoDiscover reports "Cannot contact server", falls back to IMAP hostname guessing, and eventually produces an invalid hostname error instead of offering an Exchange account. SMTP AUTH is disabled on the tenant, so the IMAP/SMTP fallback cannot be used. When it fails it brings me to the manual add screen and defaults the hostname in there as .totalitconsultingllc.com (which is shows red errors because the hostname is due to the leading .)
The SMTP error: 535 Authentication unsuccessful, SmtpClientAuthentication is disabled for the Tenant
dig autodiscover.totalitconsultingllc.com resolves correctly to Microsoft Exchange Online. autodiscover-s.outlook.com returns 401 Unauthorized (expected). Thunderbird logs: Cannot contact server no SRV record AggregateError: No Promise in Promise.any was resolved Thunderbird falls back to guessing IMAP/POP/SMTP hostnames instead of offering Exchange.
Here is the log while trying to add the account:
MOZ_LOG=timestamp,mail.setup:5,OAuth2:5,SMTP:5,IMAP:5 MOZ_LOG_FILE=/tmp/tb.log thunderbird
[ERROR protocol_shared::safe_xpcom] an error occurred when performing operation SyncFolderHierarchy: Protocol(XpCom(NS_MSG_ERROR_FOLDER_MISSING)) JavaScript error: resource:///modules/accountcreation/FetchHTTP.sys.mjs, line 241: Error: Cannot contact server JavaScript error: resource:///modules/accountcreation/FetchHTTP.sys.mjs, line 241: Error: JavaScript error: resource:///modules/accountcreation/FetchHTTP.sys.mjs, line 241: Error: JavaScript error: resource:///modules/accountcreation/ExchangeAutoDiscover.sys.mjs, line 308: Error: no SRV record for _autodiscover._tcp.totalitconsultingllc.com JavaScript error: , line 0: AggregateError: No Promise in Promise.any was resolved JavaScript error: resource:///modules/accountcreation/FetchHTTP.sys.mjs, line 241: Error: Cannot contact server JavaScript error: , line 0: AggregateError: No Promise in Promise.any was resolved console.warn: mail.setup: "imap.totalitconsultingllc.com:993 socketType=3 imap:" [Exception... "Connection to imap.totalitconsultingllc.com:993 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "smtp.totalitconsultingllc.com:465 socketType=3 smtp:" [Exception... "Connection to smtp.totalitconsultingllc.com:465 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "mail.totalitconsultingllc.com:993 socketType=3 imap:" [Exception... "Connection to mail.totalitconsultingllc.com:993 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "mail.totalitconsultingllc.com:465 socketType=3 smtp:" [Exception... "Connection to mail.totalitconsultingllc.com:465 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "imap.totalitconsultingllc.com:143 socketType=2 imap:" [Exception... "Connection to imap.totalitconsultingllc.com:143 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "smtp.totalitconsultingllc.com:587 socketType=2 smtp:" [Exception... "Connection to smtp.totalitconsultingllc.com:587 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "smtp.totalitconsultingllc.com:25 socketType=2 smtp:" [Exception... "Connection to smtp.totalitconsultingllc.com:25 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "mail.totalitconsultingllc.com:143 socketType=2 imap:" [Exception... "Connection to mail.totalitconsultingllc.com:143 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "mail.totalitconsultingllc.com:587 socketType=2 smtp:" [Exception... "Connection to mail.totalitconsultingllc.com:587 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "mail.totalitconsultingllc.com:25 socketType=2 smtp:" [Exception... "Connection to mail.totalitconsultingllc.com:25 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "pop3.totalitconsultingllc.com:995 socketType=3 pop3:" [Exception... "Connection to pop3.totalitconsultingllc.com:995 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "pop.totalitconsultingllc.com:995 socketType=3 pop3:" [Exception... "Connection to pop.totalitconsultingllc.com:995 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "mail.totalitconsultingllc.com:995 socketType=3 pop3:" [Exception... "Connection to mail.totalitconsultingllc.com:995 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "smtp.totalitconsultingllc.com:587 socketType=0 smtp:" [Exception... "Connection to smtp.totalitconsultingllc.com:587 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "smtp.totalitconsultingllc.com:25 socketType=0 smtp:" [Exception... "Connection to smtp.totalitconsultingllc.com:25 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "pop3.totalitconsultingllc.com:110 socketType=2 pop3:" [Exception... "Connection to pop3.totalitconsultingllc.com:110 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "mail.totalitconsultingllc.com:587 socketType=0 smtp:" [Exception... "Connection to mail.totalitconsultingllc.com:587 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "pop.totalitconsultingllc.com:110 socketType=2 pop3:" [Exception... "Connection to pop.totalitconsultingllc.com:110 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "mail.totalitconsultingllc.com:110 socketType=2 pop3:" [Exception... "Connection to mail.totalitconsultingllc.com:110 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "mail.totalitconsultingllc.com:25 socketType=0 smtp:" [Exception... "Connection to mail.totalitconsultingllc.com:25 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "imap.totalitconsultingllc.com:143 socketType=0 imap:" [Exception... "Connection to imap.totalitconsultingllc.com:143 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "mail.totalitconsultingllc.com:143 socketType=0 imap:" [Exception... "Connection to mail.totalitconsultingllc.com:143 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "pop3.totalitconsultingllc.com:110 socketType=0 pop3:" [Exception... "Connection to pop3.totalitconsultingllc.com:110 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "pop.totalitconsultingllc.com:110 socketType=0 pop3:" [Exception... "Connection to pop.totalitconsultingllc.com:110 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "mail.totalitconsultingllc.com:110 socketType=0 pop3:" [Exception... "Connection to mail.totalitconsultingllc.com:110 failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] JavaScript error: resource:///modules/accountcreation/GuessConfig.sys.mjs, line 509: Error: Try failed. console.warn: mail.setup: "totalitconsultingllc.com:465 socketType=3 smtp:" [Exception... "Connection to totalitconsultingllc.com:465 failed" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "totalitconsultingllc.com:993 socketType=3 imap:" [Exception... "Connection to totalitconsultingllc.com:993 failed" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "totalitconsultingllc.com:143 socketType=2 imap:" [Exception... "Connection to totalitconsultingllc.com:143 failed" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "totalitconsultingllc.com:587 socketType=2 smtp:" [Exception... "Connection to totalitconsultingllc.com:587 failed" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "totalitconsultingllc.com:25 socketType=2 smtp:" [Exception... "Connection to totalitconsultingllc.com:25 failed" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "totalitconsultingllc.com:995 socketType=3 pop3:" [Exception... "Connection to totalitconsultingllc.com:995 failed" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "totalitconsultingllc.com:110 socketType=2 pop3:" [Exception... "Connection to totalitconsultingllc.com:110 failed" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "totalitconsultingllc.com:587 socketType=0 smtp:" [Exception... "Connection to totalitconsultingllc.com:587 failed" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "totalitconsultingllc.com:25 socketType=0 smtp:" [Exception... "Connection to totalitconsultingllc.com:25 failed" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "JS frame :: resource:///modules/accountcreation/GuessConfig.sys.mjs :: onStopRequest :: line 1193" data: no] console.warn: mail.setup: "guessConfig failed: Error: Can\u2019t find a server" console.warn: mail.setup: (new Error("Hostname is empty or contains forbidden characters. Only letters, numbers, - and . are allowed.", "resource:///modules/accountcreation/Sanitizer.sys.mjs", 263))
Thanks for your time and attention to this,
Greg B.
Modificat la