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Thunder bird will not set up new email account

TechVet

Trying to set up a new email account in Thunderbird I go to the Account Hub, enter the name and then the email address of the new account and select <Continue>. There then appears a greyed-out box showing "looking up configuration" with the usual turning circle indicating waiting for a response. After three hours still greyed-out with the turning circle and no response. I have tried several times. Please advise a solution

Trying to set up a new email account in Thunderbird I go to the Account Hub, enter the name and then the email address of the new account and select <Continue>. There then appears a greyed-out box showing "looking up configuration" with the usual turning circle indicating waiting for a response. After three hours still greyed-out with the turning circle and no response. I have tried several times. Please advise a solution

Toate răspunsurile (3)

Soluție aleasă

click settings>general and UNTICK to box for the experimental setup wizard and restart your attempt. see attached.

Excellent. Worked first time. Thank you so much for instantaneous response to my query

Your most welcome. :)