Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Caută ajutor

Atenție la excrocheriile de asistență. Noi nu îți vom cere niciodată să suni sau să trimiți vreun SMS la vreun număr de telefon sau să dai informații personale. Te rugăm să raportezi activitățile suspecte folosind opțiunea „Raportează un abuz”.

Află mai multe
Firul de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.
Rezolvată Arhivate

Installation issue on Win 10

Firefox Instalare și actualizări
bilbobagins22 răspuns
bilbobagins22
bilbobagins22

I have downloaded and installed Mozilla Firefox on a new computer through the Edge browser both from the Mozilla site and through the Microsoft store. The installation downloads and installs as it should. Firefox has been selected as the default browser and everything appears as it should. When I open Firefox and type in an address, nothing populates. No site will open on the screen. When I open settings in Firefox, nothing opens. When I open history, it shows that I have been to the sites that I have loaded even though they haven't shown on the browser. I have completely uninstalled Firefox and reinstalled it with the same result. I have downloaded Opera browser and it installs correctly, I have downloaded and installed Firefox from Opera and had the same result. Any ideas?

Thanks, John

I have downloaded and installed Mozilla Firefox on a new computer through the Edge browser both from the Mozilla site and through the Microsoft store. The installation downloads and installs as it should. Firefox has been selected as the default browser and everything appears as it should. When I open Firefox and type in an address, nothing populates. No site will open on the screen. When I open settings in Firefox, nothing opens. When I open history, it shows that I have been to the sites that I have loaded even though they haven't shown on the browser. I have completely uninstalled Firefox and reinstalled it with the same result. I have downloaded Opera browser and it installs correctly, I have downloaded and installed Firefox from Opera and had the same result. Any ideas? Thanks, John
bilbobagins22
bilbobagins22 Deținătorul întrebării
Citește răspunsul în context

Soluție aleasă

Wil,

Reinstall Firefox. Download the full installer. Check your permissions. Try to update the browser manually. Run Firefox as an Administrator. Disable Windows Defender. Check your security software.

I had already done all of these things to no avail. I found message that a file was missing, vcruntime140.dll. I copied it from another computer and pasted in the appropriate folder, and all is well now. Thank you.

Toate răspunsurile (3)

bilbobagins22
bilbobagins22 Deținătorul întrebării

I just uploaded an image of the page.

willjoe24421
willjoe24421

Reinstall Firefox. Download the full installer. Check your permissions. Try to update the browser manually. Run Firefox as an Administrator. Disable Windows Defender. Check your security software.

Regards, Will

bilbobagins22
bilbobagins22 Deținătorul întrebării

Soluție aleasă

Wil,

Reinstall Firefox. Download the full installer. Check your permissions. Try to update the browser manually. Run Firefox as an Administrator. Disable Windows Defender. Check your security software.

I had already done all of these things to no avail. I found message that a file was missing, vcruntime140.dll. I copied it from another computer and pasted in the appropriate folder, and all is well now. Thank you.