Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Caută ajutor

Atenție la excrocheriile de asistență. Noi nu îți vom cere niciodată să suni sau să trimiți vreun SMS la vreun număr de telefon sau să dai informații personale. Te rugăm să raportezi activitățile suspecte folosind opțiunea „Raportează un abuz”.

Află mai multe

Firul de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Lost profiles after Windows 11 upgrade

  • 3 răspunsuri
  • 1 are această problemă
  • 273 de vizualizări
  • Ultimul răspuns dat de Michael Grazebrook
  • Rezolvată

Michael Grazebrook
Michael Grazebrook

I have lost access to my profile, including address book and email (which I keep off-line). My installs & profile files:

%APPDATA% = C:\Users\micha\AppData\Roaming

%APPDATA%\Thunderbird\installs.ini [C1263DE4EAE8A7E6] IsRelative=0 Default=D:/Users/micha/AppData/Roaming/Thunderbird/Profiles/hp2fnj5i.default Locked=1

%APP_DATA%\Thunderbird\profile.ini [InstallC1263DE4EAE8A7E6] IsRelative=0 Default=D:/Users/micha/AppData/Roaming/Thunderbird/Profiles/hp2fnj5i.default Locked=1

[Profile1] Name=Michael Grazebrook IsRelative=0 Path=D:/Users/micha/AppData/Roaming/Thunderbird/Profiles/hp2fnj5i.default Default=1

[Profile0] Name=default-release IsRelative=0 Path=D:/Users/micha/AppData/Roaming/Thunderbird/Profiles/hp2fnj5i.default-release

[General] StartWithLastProfile=1 Version=2

The actual location of the profile is the same path except on the D: drive.

I can't find any documentation for installs.ini so I guessed at the correct content. So my main question is how do I get my email back but I'd also like to know where to find documentation for installs.ini

These config files are my best attempt and they don't work. Thunderbird boots with an empty list of profiles (see image)

I have lost access to my profile, including address book and email (which I keep off-line). My installs & profile files: %APPDATA% = C:\Users\micha\AppData\Roaming %APPDATA%\Thunderbird\installs.ini [C1263DE4EAE8A7E6] IsRelative=0 Default=D:/Users/micha/AppData/Roaming/Thunderbird/Profiles/hp2fnj5i.default Locked=1 %APP_DATA%\Thunderbird\profile.ini [InstallC1263DE4EAE8A7E6] IsRelative=0 Default=D:/Users/micha/AppData/Roaming/Thunderbird/Profiles/hp2fnj5i.default Locked=1 [Profile1] Name=Michael Grazebrook IsRelative=0 Path=D:/Users/micha/AppData/Roaming/Thunderbird/Profiles/hp2fnj5i.default Default=1 [Profile0] Name=default-release IsRelative=0 Path=D:/Users/micha/AppData/Roaming/Thunderbird/Profiles/hp2fnj5i.default-release [General] StartWithLastProfile=1 Version=2 The actual location of the profile is the same path except on the D: drive. I can't find any documentation for installs.ini so I guessed at the correct content. So my main question is how do I get my email back but I'd also like to know where to find documentation for installs.ini These config files are my best attempt and they don't work. Thunderbird boots with an empty list of profiles (see image)
Capturi de ecran atașate

Soluție aleasă

Try this: start Profile Manager, Create Profile..., name it, Choose folder..., Browse... and select the folder that has your data, e.g. hp2fnj5i.default.

Citește răspunsul în context 👍 1

Toate răspunsurile (3)

Michael Grazebrook
Michael Grazebrook Deținătorul întrebării

PS: This is partly my fault. Previously I'd worked around the problem of needing the email to be on the D: drive not C: by linking the folder from C: to D:. The Windows 11 migration seems to have destroyed the link.

sfhowes
sfhowes
  • Top 25 Contributor

Soluție aleasă

Try this: start Profile Manager, Create Profile..., name it, Choose folder..., Browse... and select the folder that has your data, e.g. hp2fnj5i.default.

Michael Grazebrook
Michael Grazebrook Deținătorul întrebării

Thank you. That worked.