Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Caută ajutor

Atenție la excrocheriile de asistență. Noi nu îți vom cere niciodată să suni sau să trimiți vreun SMS la vreun număr de telefon sau să dai informații personale. Te rugăm să raportezi activitățile suspecte folosind opțiunea „Raportează un abuz”.

Află mai multe
Arhivate

Cannot turn off adaptive junk mail controls

jstropp

I cannot turn off or disable the adaptive junk mail controls.

I go into Account Settings and then Junk Settings and I uncheck the box by Enable adaptive junk mail controls for this account. This appears to do nothing. If I go anywhere else in Account Settings and come back or if I close Account Settings and then come back the box I unchecked is now checked again. It seems to be very insistent that the box is checked - insistent enough that it does it itself - even against my wishes and actions.

Is there a way to uncheck this box that sticks?

I cannot turn off or disable the adaptive junk mail controls. I go into Account Settings and then Junk Settings and I uncheck the box by Enable adaptive junk mail controls for this account. This appears to do nothing. If I go anywhere else in Account Settings and come back or if I close Account Settings and then come back the box I unchecked is now checked again. It seems to be very insistent that the box is checked - insistent enough that it does it itself - even against my wishes and actions. Is there a way to uncheck this box that sticks?

Toate răspunsurile (2)

What version are you using?

Thunderbird version is 78.1.1 (32 bit). The PC is running Windows 10 Pro 64 bit, version 1909 build 18363.1016.