Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Since Thunderbird 68.2, won't open - Crash reporter opens. SOLVED caused by BitDefender

  • 21 răspunsuri
  • 3 au această problemă
  • 34 de vizualizări
  • Ultimul răspuns de Wayne Mery

Paul
Paul
more options

I've had issues with the 68.2 release. Thunderbid does not open, I just get crash reporter. With versions 68.0 and 68.1, if I uninstalled it and reinstalled, Thunderbird would open. But with version 68.2, all I get is Crash Reporter. I updated Thunderbird on my laptop too and I'm having the same issue. So I now have no access to my emails. Something is terribly wrong.

I've had issues with the 68.2 release. Thunderbid does not open, I just get crash reporter. With versions 68.0 and 68.1, if I uninstalled it and reinstalled, Thunderbird would open. But with version 68.2, all I get is Crash Reporter. I updated Thunderbird on my laptop too and I'm having the same issue. So I now have no access to my emails. Something is terribly wrong.

Modificat în de Wayne Mery

Soluție aleasă

The crash reports point to Bitdefender, which would have been disabled in Windows safe mode. Try disabling Scan SSL and Antispam. I think adding the TB profile folder as a Protected Folder under Safe Files is the same as excluding this folder from BD scanning.

https://www.bitdefender.com/consumer/support/answer/3347/

Citește acest răspuns în context 👍 1

Toate răspunsurile (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If you still crash with Bitdefender enabled, please create a new topic https://support.mozilla.org/en-US/questions/new/thunderbird/form and put Bitdefender in the title. Thanks

  1. 1
  2. 2