Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Caută ajutor

Atenție la excrocheriile de asistență. Noi nu îți vom cere niciodată să suni sau să trimiți vreun SMS la vreun număr de telefon sau să dai informații personale. Te rugăm să raportezi activitățile suspecte folosind opțiunea „Raportează un abuz”.

Află mai multe
Firul de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.
Arhivate

Strange crash while downloading DWG attachments

Thunderbird Depanare
Monogenes a răspuns la acum 8 ani
Monogenes
Monogenes

Windows 7 Pro SP1, 4G RAM, 64b, Core i5 Intel HD Graphics Thunderbird 52.6.0 (32b)

An email arrived containing 3 DWG (AutoCAD) files. All three only total 707KB. So, not large files. Right-click single attachment (258KB) choose Save As... Save Attachment window opens. No problem at this point. BUT, not in the directory I want to save. So... Change to the appropriate directory and... crash! CrashID 8c31a042-7f95-49f4-a692-baecb0180201 EXCEPTION_ACCESS_VIOLATION_READ re-creatable. no idea what to do with this. Anyone with even close to a similar experience?

I should probably add I have tested this with other file types: xlsx, docx, etc. Does not produce the same problem. Only seems to happen with dwg files.

Windows 7 Pro SP1, 4G RAM, 64b, Core i5 Intel HD Graphics Thunderbird 52.6.0 (32b) An email arrived containing 3 DWG (AutoCAD) files. All three only total 707KB. So, not large files. Right-click single attachment (258KB) choose Save As... Save Attachment window opens. No problem at this point. BUT, not in the directory I want to save. So... Change to the appropriate directory and... crash! CrashID 8c31a042-7f95-49f4-a692-baecb0180201 EXCEPTION_ACCESS_VIOLATION_READ re-creatable. no idea what to do with this. Anyone with even close to a similar experience? I should probably add I have tested this with other file types: xlsx, docx, etc. Does not produce the same problem. Only seems to happen with dwg files.

Modificat la de Monogenes

Toate răspunsurile (3)

Monogenes
Monogenes Deținătorul întrebării

aaaaa

Modificat la de Monogenes

Monogenes
Monogenes Deținătorul întrebării

I have disabled antivirus and checked the suggested location in Options. There is nothing listed in either Incoming or Outgoing.

Same problem occurs. new CrashID bp-868d160f-6ea6-4dcf-a5e4-279580180201

Monogenes
Monogenes Deținătorul întrebării

Yes!! That appears to be it. I read through the link and it mentioned renaming acsignicon.dll to AcSignIcon.dll. That was already the current naming convention but then it mentioned starting AcSignOpt.exe and unchecking the "Validate Digital Signatures" box. So I did.

The problem appears to be solved! I have tested with numerous emails containing dwg files and no crashing.

Thank you so much! And thank you for the rapid response!