Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Caută ajutor

Atenție la excrocheriile de asistență. Noi nu îți vom cere niciodată să suni sau să trimiți vreun SMS la vreun număr de telefon sau să dai informații personale. Te rugăm să raportezi activitățile suspecte folosind opțiunea „Raportează un abuz”.

Află mai multe

Firul de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Tbird will not open my profile

  • 3 răspunsuri
  • 11 au această problemă
  • 3 vizualizări
  • Ultimul răspuns dat de majhul

majhul
majhul
more options

I shutdown Thunderbird and restarted and it now prompts me to create a new account and all my email boxes are missing. The files are still in C:\Users\masud\AppData\Roaming\Thunderbird\Profiles\xxxxxxxx.default and I have tried creating a new profile and transferring over some of the main files to the new profile, but this gives the same problem. I have uninstalled and reinstalled TB and still no luck. My Address book is accessible though.

I shutdown Thunderbird and restarted and it now prompts me to create a new account and all my email boxes are missing. The files are still in C:\Users\masud\AppData\Roaming\Thunderbird\Profiles\xxxxxxxx.default and I have tried creating a new profile and transferring over some of the main files to the new profile, but this gives the same problem. I have uninstalled and reinstalled TB and still no luck. My Address book is accessible though.

Soluție aleasă

Hi, and thanks everyone. Yes, I think I ran CCleaner yesterday and it screwed up my Tbird profile. I have managed to salvage an on prefs.js file and can now access my emails.

Citește răspunsul în context 👍 0

Toate răspunsurile (3)

user01229325
user01229325
more options

Several users are reporting lost profile today. Would you provide the following info. Do you use CCleaner? What antivirus are you using? What version Thunderbird are you running?

user01229325
user01229325
more options

There have been several reports of this today and the common thread is all use CCleaner software. It updated recently to ver. 5.31.6104 and it had problems. I just heard from one user that Piriform, I guess the software creator, knows there is a problem and issued fix.

majhul
majhul Deținătorul întrebării
more options

Soluție aleasă

Hi, and thanks everyone. Yes, I think I ran CCleaner yesterday and it screwed up my Tbird profile. I have managed to salvage an on prefs.js file and can now access my emails.