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This article is to help buddies teach their trainees how to answer in the support forum. Below is a checklist, which buddies should cover with their trainees and some links that buddies can give to their trainees or use them.
This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee.
- Checking the question tags and system details
- Understanding the question
- Replying to the question
- Using canned response
- Using knowledge base articles
- Report abuse the spam user and questions
- Editing the replied answer