Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

ANDROID Firefox has lost all bookmarks and addons. How can I fix this?

  • 5 replies
  • 10 have this problem
  • 1 view
  • Last reply by Pijuvwy3

Pijuvwy3
Pijuvwy3
more options

After an ANDROID Firefox update and reboot, I had no bookmarks and no addons.

Do my extensions perhaps still exist, but aren't being enacted by Firefox? Or are they really gone? The same question applies to my bookmarks.

Firefox version is 55.0, freshly updated.

Even an explanation for this occurence would be better than nothing for me and the many other users affected. Look at the Play Store comments from around the same date.

After an ANDROID Firefox update and reboot, I had no bookmarks and no addons. Do my extensions perhaps still exist, but aren't being enacted by Firefox? Or are they really gone? The same question applies to my bookmarks. Firefox version is 55.0, freshly updated. Even an explanation for this occurence would be better than nothing for me and the many other users affected. Look at the Play Store comments from around the same date.

Modified by Pijuvwy3

All Replies (5)

Pijuvwy3
Pijuvwy3 Question owner
more options

Why is there no support at Mozilla Support? Over 2 weeks of waiting for some help, nothing.

Modified by Pijuvwy3

GamerFreak
GamerFreak
more options

Hello,

Firefox automatically creates backups of your bookmarks, which can be helpful if your bookmarks are lost or missing. To recover them, follow the instructions below.

  1. Use one of these methods to open the Bookmarks Library window:
    • Firefox 29 and above: Click the Bookmarks button Bookmarks-29 and select Show All Bookmarks.
    • Previous Firefox versions: Click the Firefox button and click on Bookmarks. (If you don't have a Firefox button, click the Bookmarks button Bookmarks button win 2 or Bookmarks menu item and select Show All Bookmarks.)
  2. At the top of the Library window, click on Import and Backup and select Restore.
  3. Click the date of the bookmark backup you want to recover.
  4. In the new window that appears, click OK.
  5. Your bookmarks from the selected date should now be restored.

For more information, see the Restore bookmarks from backup or move them to another computer article. For other solutions, see the Recover lost or missing Bookmarks article.

Did this fix your problems? Please report back to us!

Thank you.

Pijuvwy3
Pijuvwy3 Question owner
more options

Firefox for Android does not appear to have any of the buttons you mentioned. Instructions for finding profiles also seem to be referring to the Windows version, and are no help to me.

Modified by Pijuvwy3

mozillatrouble
mozillatrouble
more options

I have another addon issue on android... I find my activated addons, but I can't configure them, just deactivate or uninstall! Tapping on the addon doesn't give me any more options.

Pijuvwy3
Pijuvwy3 Question owner
more options

That is also a good question: How can settings of addons be accessed in Firefox for Android?

I suggest you create a topic with that question. I hope you have better luck getting a knowledgeable person to read and respond than I have had.