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error 5.7.1

  • 2 replies
  • 4 have this problem
  • 2 views
  • Last reply by bosn

bosn
bosn
more options

Yahoo went from POP3 to IMAP. Had every thing working properly, then could no longer send. I'm a senior citizen with no teenagers available to help (G). What am I missing/doing work please? Thanks..bosn

An error occurred while sending mail. The mail server responded: 5.7.1 Authentication required. Please verify that your email address is correct in your account settings and try again. 

 Application Basics

   Name: Thunderbird
   Version: 52.2.1
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20170622064432
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (im) prpl-irc, plain, 0

   account8:
     INCOMING: account8, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.mail.yahoo.com:587, plain, passwordCleartext, true

   account9:
     INCOMING: account9, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.mail.yahoo.com:587, plain, passwordCleartext, true

   account10:
     INCOMING: account10, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.mail.yahoo.com:587, plain, passwordCleartext, true

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-db930f1c-920b-4c6a-a16b-aa48c0170608 (6/7/2017)
   https://crash-stats.mozilla.com/report/index/bp-aed1f5c6-d26d-42f9-842b-8446f0170517 (5/17/2017)
   https://crash-stats.mozilla.com/report/index/bp-013ea150-3967-4728-9009-0403a0170517 (5/17/2017)
   https://crash-stats.mozilla.com/report/index/bp-d9d216b1-a2dc-465d-8d93-9d76b0170517 (5/17/2017)
   https://crash-stats.mozilla.com/report/index/bp-27285057-d89a-4112-96db-946110170517 (5/17/2017)

 Extensions
   ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Lightning, 5.4.2.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.screen_resolution: 96
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.2.1
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 257.21
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 58abf728-cc9a-42b9-aaf6-4ca07173a21
     media.gmp.storage.version.observed: 1
     network.cookie.cookieBehavior: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1340612690
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     plugins.update.notifyUser: true
     privacy.donottrackheader.enabled: true
     security.disable_button.openDeviceManager: false
     security.sandbox.content.tempDirSuffix: {8e33b830-a2d2-4c02-8f5c-eb01b63a64c6}

 Graphics

     GPU #1
     Description: NVIDIA GeForce GTX 750
     Vendor ID: 0x10de
     Device ID: 0x1381
     RAM: 1024
     Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 10.18.13.6839
     Driver Date: 6-2-2016

     Features
     Direct2D: false
     DirectWrite: true (6.2.9200.22164)
     WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.5
     3.28.5

     NSS Util
     3.28.5
     3.28.5

     NSS SSL
     3.28.5
     3.28.5

     NSS S/MIME
     3.28.5
     3.28.5
Yahoo went from POP3 to IMAP. Had every thing working properly, then could no longer send. I'm a senior citizen with no teenagers available to help (G). What am I missing/doing work please? Thanks..bosn -------------------------------------------- An error occurred while sending mail. The mail server responded: 5.7.1 Authentication required. Please verify that your email address is correct in your account settings and try again. ----------------------------------------------------------------------- Application Basics Name: Thunderbird Version: 52.2.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.1 Profile Folder: Open Folder (Local drive) Application Build ID: 20170622064432 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (im) prpl-irc, plain, 0 account8: INCOMING: account8, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext OUTGOING: , smtp.mail.yahoo.com:587, plain, passwordCleartext, true account9: INCOMING: account9, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext OUTGOING: , smtp.mail.yahoo.com:587, plain, passwordCleartext, true account10: INCOMING: account10, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext OUTGOING: , smtp.mail.yahoo.com:587, plain, passwordCleartext, true Crash Reports https://crash-stats.mozilla.com/report/index/bp-db930f1c-920b-4c6a-a16b-aa48c0170608 (6/7/2017) https://crash-stats.mozilla.com/report/index/bp-aed1f5c6-d26d-42f9-842b-8446f0170517 (5/17/2017) https://crash-stats.mozilla.com/report/index/bp-013ea150-3967-4728-9009-0403a0170517 (5/17/2017) https://crash-stats.mozilla.com/report/index/bp-d9d216b1-a2dc-465d-8d93-9d76b0170517 (5/17/2017) https://crash-stats.mozilla.com/report/index/bp-27285057-d89a-4112-96db-946110170517 (5/17/2017) Extensions ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Lightning, 5.4.2.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.display.screen_resolution: 96 dom.apps.reset-permissions: true extensions.lastAppVersion: 52.2.1 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.suggested-driver-version: 257.21 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 58abf728-cc9a-42b9-aaf6-4ca07173a21 media.gmp.storage.version.observed: 1 network.cookie.cookieBehavior: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1340612690 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true plugins.update.notifyUser: true privacy.donottrackheader.enabled: true security.disable_button.openDeviceManager: false security.sandbox.content.tempDirSuffix: {8e33b830-a2d2-4c02-8f5c-eb01b63a64c6} Graphics GPU #1 Description: NVIDIA GeForce GTX 750 Vendor ID: 0x10de Device ID: 0x1381 RAM: 1024 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Driver Version: 10.18.13.6839 Driver Date: 6-2-2016 Features Direct2D: false DirectWrite: true (6.2.9200.22164) WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.5 3.28.5 NSS Util 3.28.5 3.28.5 NSS SSL 3.28.5 3.28.5 NSS S/MIME 3.28.5 3.28.5

Chosen solution

You are currently using smtp.mail.yahoo.com on port 587 with no connection security. Try port 465 with SSL/TLS security, authentication = normal password, by opening Tools/Account Settings/Outgoing Server (SMTP), selecting the Yahoo smtp server in the right pane and Edit...

https://help.yahoo.com/kb/SLN4075.html

You may need to change your passwords to app passwords. Tools/Options/Security/Passwords/Saved Passwords, click Show Passwords and right-click a password to edit it.

Read this answer in context 👍 3

All Replies (2)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Chosen Solution

You are currently using smtp.mail.yahoo.com on port 587 with no connection security. Try port 465 with SSL/TLS security, authentication = normal password, by opening Tools/Account Settings/Outgoing Server (SMTP), selecting the Yahoo smtp server in the right pane and Edit...

https://help.yahoo.com/kb/SLN4075.html

You may need to change your passwords to app passwords. Tools/Options/Security/Passwords/Saved Passwords, click Show Passwords and right-click a password to edit it.

bosn
bosn Question owner
more options

Thank you. Part one of your answer did the job. I'm just getting too old for this nonsense (g). Thanks again..bosn