I sign in told my firefox is out of date. I did try to do upgrade but did not work. I need help how to get my sign in working. Do I need to upgrade? if so need to know how to upgrade

hello, please try to reset firefox and see if this can address the issue...

Was it Firefox that told you, or a pop-up window?

Please see https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible#w_firefox-is-showing-the-wrong-user-agent

If you have Firefox 25.0.1 then your useagent is stuck at the older 3.6.17 version due to the (.NET CLR 3.5.30729) that was added on end at time.

User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.17) Gecko/20110420 Firefox/3.6.17 (.NET CLR 3.5.30729)

Also this is your Profile here where you can view your posts https://support.mozilla.org/en-US/user/998286

At least bookmark the thread so you can come back and reply to what has been posted instead of creating new threads each time.

Hello Kathleen,

Also please bookmark this thread and keep talking here
https://support.mozilla.org/en-US/questions/979742

• What is it you are trying to sign in to ?
• Is it your hotmail account that you use to send emails?
  • Hotmail now operates under Microsoft's Outlook.com and this link should take you to their password reset page
    https://account.live.com/ResetPassword.aspx
• Is it something else? Please tell us.

• Are you using a computer or something else ?
• This forum has automatic systems that seem to think you are using a special Phone with Firefox on it. Is that correct ?
• That automatic system is also telling us you are using an old outdated Firefox 3.6. That may be wrong.

See also the suggestion made in this other thread.

• [/questions/978554]

if you need help with your hushmail account then have you tried to contact them?

https://www.hushmail.com/contact/hushmail/

Also you need to fix your useragent if you are using the current Firefox and not the old 3.6.17 your useragent shows as.

Note: I previously tried emailing the hushmail address in the profile, it bounced. The hotmail email address did not bounce.

It appears the hushmail address I am aware of is incorrect.