Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Learn More

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Desktop browser doesn’t seem to recognize cookie settings

  • 2 respostas
  • 1 tem este problema
  • 5 visualizações
  • Última resposta por shutterbug92

shutterbug92
shutterbug92
more options

Hi! I have the Firefox browser on my MacBook Pro and I also use the Mozilla VPN. I’ve been trying to sign into my Firefox account for several weeks now and keep getting a ‘Cookies and local storage are required’ error message. The problem is that cookies are already enabled. I have tried restarting, updating the browser, doing it with the VPN on and off, listing firefox as an exception, and everything else I can think of. I’m currently entering this on my phone, because the browser also won’t let me sign into my account on my laptop without enabling cookies and local storage.

Any suggestions? I keep getting stuck in a loop.

Hi! I have the Firefox browser on my MacBook Pro and I also use the Mozilla VPN. I’ve been trying to sign into my Firefox account for several weeks now and keep getting a ‘Cookies and local storage are required’ error message. The problem is that cookies are already enabled. I have tried restarting, updating the browser, doing it with the VPN on and off, listing firefox as an exception, and everything else I can think of. I’m currently entering this on my phone, because the browser also won’t let me sign into my account on my laptop without enabling cookies and local storage. Any suggestions? I keep getting stuck in a loop.

Todas as respostas (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What version of Firefox? Can you post a screenshot of your cookie settings section?

shutterbug92
shutterbug92 Proprietário da pergunta
more options

Only in the jankiest way possible, since the problem is on the laptop and I can only access the support site from my mobile, but here are my terrible screenshots. I’m running version 101.0.1, which is the most up to date one I saw.