Password Shortcuts
I have an urgent problem, help is appreciated!
I had an important password stored on my firefox as a shortcut, however i got the 'cannot open XPCOM' issue which forced me to re-install firefox. when i did, i saw a page that said all my data should still be there, however everything was wiped clean and i made a new account on firefox. If my data and pass keys are stored on my PC, how do i access them and apply them to my new account?
-thank you! :)
Todas as respostas (3)
What Firefox version were you using previously as it sounds that you hadn't used that Firefox version for some time, so it is possible that you (re)installed a newer Firefox version that has created a new profile ?
If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":
You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.
- Do NOT click any Remove button on this page.
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder.
Hello, thank you for the reply.
yes, i think it was a new version of firefox, but im not sure if my past bookmarks weren't saved onto an account- and if they were, I have no clue what that account is since it was lost with the re-install.
I've since ran into another problem- my firefox is showing the 'XPCOM' message again. I'm lost as to what I have to do or why this is happening
cor-el said
What Firefox version were you using previously as it sounds that you hadn't used that Firefox version for some time, so it is possible that you (re)installed a newer Firefox version that has created a new profile ? If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile": You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder.
- Do NOT click any Remove button on this page.
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Hello, thank you for the reply.
yes, i think it was a new version of firefox, but im not sure if my past bookmarks weren't saved onto an account- and if they were, I have no clue what that account is since it was lost with the re-install.
I've since ran into another problem- my firefox is showing the 'XPCOM' message again. I'm lost as to what I have to do or why this is happening.