Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Can't open, download or view PDFs - Tried all fixes recommended on this site!

  • 2 respostas
  • 5 têm este problema
  • 1 exibição
  • Última resposta de KMartens

KMartens
KMartens
more options

I updated Firefox yesterday and now I am suddenly unable to open, download or view PDF documents on my mac. I just get a blank page in Firefox when I click on a PDF link.
I tried every fix I could find on this forum and others:
Disabling both the Acrobat NPAPI Plugin and the Acrobat Reader Plugin
delete the mimeTypes.rdf file in the Firefox Profile Folder to reset all file actions.
installing another PDF reader plug-in
Cleared download history
Reset Firefox
Checked status of Download Folder - no 'user set' values
Reinstalled Firefox
Fixed all Mac Permissions
Still same thing PDF tries to open in a new tab - I just get a blank window… even when my PDF Preferences are set for the pop-up dialogue to show so I can choose whether to save, open or view.
AND my Firefox preferences are set for viewing in Acrobat Pro X (this was how I had it set up before the update and had no problems - all PDFs opened in this application. (my preferred)

I am stumped. Anyone have any fresh ideas? HELP!! :) Thank you

I updated Firefox yesterday and now I am suddenly unable to open, download or view PDF documents on my mac. I just get a blank page in Firefox when I click on a PDF link.<br /> I tried every fix I could find on this forum and others:<br /> Disabling both the Acrobat NPAPI Plugin and the Acrobat Reader Plugin<br /> delete the mimeTypes.rdf file in the Firefox Profile Folder to reset all file actions.<br /> installing another PDF reader plug-in<br /> Cleared download history<br /> Reset Firefox<br /> Checked status of Download Folder - no 'user set' values<br /> Reinstalled Firefox<br /> Fixed all Mac Permissions<br /> Still same thing PDF tries to open in a new tab - I just get a blank window… even when my PDF Preferences are set for the pop-up dialogue to show so I can choose whether to save, open or view.<br /> AND my Firefox preferences are set for viewing in Acrobat Pro X (this was how I had it set up before the update and had no problems - all PDFs opened in this application. (my preferred) I am stumped. Anyone have any fresh ideas? HELP!! :) Thank you

Alterado por cor-el em

Todas as respostas (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The Adobe Reader plugin may not be working properly on Mac.

Disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

PDF files may be found under entries like Portable document or Adobe PDF document.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader
KMartens
KMartens Autor da pergunta
more options

Sorry for the giant paragraph - there were actually paragraph returns when I typed my question. At any rate, had already tried that, with no success.

HOWEVER I did eventually solve the problem by REMOVING NITRO PDF READER (which had been functioning fine prior to Firefox update) extension. Instant fix.

Hope this helps someone else. That was a lot of time and energy to figure out the culprit.