Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Firefox crashes

  • 3 respostas
  • 11 têm este problema
  • 13 visualizações
  • Última resposta de philipp

more options

Firefox 13 crashes immediately. It's won't load, it just gives me a crash report immediately. Firefox 12 crashed often and repeatedly every day.

Firefox 13 crashes immediately. It's won't load, it just gives me a crash report immediately. Firefox 12 crashed often and repeatedly every day.

Solução escolhida

hello, thank you for providing the crash id - apparently you have trusteer report (or lastpass) installed on your computer which is triggering the crashes.

please try to stop trusteerreport by going to System Preferences -> Other -> Rapport -> Stop Rapport or remove the program and see if the crashes at startup continue.

Ler esta resposta 👍 1

Todas as respostas (3)

more options

Solução escolhida

hello, thank you for providing the crash id - apparently you have trusteer report (or lastpass) installed on your computer which is triggering the crashes.

please try to stop trusteerreport by going to System Preferences -> Other -> Rapport -> Stop Rapport or remove the program and see if the crashes at startup continue.

more options

It worked! Amazing! Dare I turn on Rapport again?

more options

hello - firefox will probably crash again right away. it's trusteer report causing the crash - apparently when the lastpass addon is present. please try to contact trusteer support at http://www.trusteer.com/support/report-problem (although due to the high number of recent crashes they should be already aware of the problem) and/or look out for any updates of the program.