Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes

  • 2 respostas
  • 6 têm este problema
  • 5 visualizações
  • Última resposta de jgilmour

more options

Firefox crashes on startup. Tried to start with option key down without luck. Tried to upgrade the version, but it won't load. Window opens and says my permissions won't allow it.

Firefox crashes on startup. Tried to start with option key down without luck. Tried to upgrade the version, but it won't load. Window opens and says my permissions won't allow it.

Solução escolhida

The crash report is about the Flash plugin


If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Ler esta resposta 👍 1

Todas as respostas (2)

more options

Solução escolhida

The crash report is about the Flash plugin


If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

more options

That fixed it! Thanks.