Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Este tópico foi arquivado. Faça uma nova pergunta se precisa de ajuda.

problem connecting to internet via Firefox as XUL Runner Error Platform version is not compatible with minVersion 1.9.2.16 max version 1.9.2.16

  • 1 resposta
  • 52 têm este problema
  • 6 visualizações
  • Última resposta de cor-el

bfreeman
bfreeman
more options

Firfox requested to update previous version to new version of which i allowed. After installation complete i tried to connect to the internet and was denied with a following error window appearing. As explained above i shall explain again as shown in the error window. XULRunner Error: Platform version " is not compatible with minVersion >= 1.9.2.16 maxVersion<= 1.9.2.16 This will not allow me to connect to the internet as i would like to continue to. Please restore if possible my previous toolbar and able for me to connect to the internet. Thank you.

Firfox requested to update previous version to new version of which i allowed. After installation complete i tried to connect to the internet and was denied with a following error window appearing. As explained above i shall explain again as shown in the error window. XULRunner Error: Platform version " is not compatible with minVersion >= 1.9.2.16 maxVersion<= 1.9.2.16 This will not allow me to connect to the internet as i would like to continue to. Please restore if possible my previous toolbar and able for me to connect to the internet. Thank you.

Todas as respostas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can happen when the updater wasn't able to update all files in the Firefox program folder.

Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • Firefox 4.0: http://www.mozilla.com/firefox/all.html
  • Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.