Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

When trying to go to Gmail, the tab won't open and just says "loading".

  • 6 respostas
  • 76 têm este problema
  • 3 visualizações
  • Última resposta de amita

more options

For the past three days, every time I try to go to Gmail, Firefox's tab says "loading" and won't open gmail. Gmail works fine on Internet Explorer on my laptop so I know it's not Gmail. No error appears, it just keeps trying to load for as long as I leave the tab open. Any ideas?? I haven't changed anything on my computer or any Firefox settings. Thanks!

For the past three days, every time I try to go to Gmail, Firefox's tab says "loading" and won't open gmail. Gmail works fine on Internet Explorer on my laptop so I know it's not Gmail. No error appears, it just keeps trying to load for as long as I leave the tab open. Any ideas?? I haven't changed anything on my computer or any Firefox settings. Thanks!

Solução escolhida

In addition to the above, the first thing I would do is clear the cache and delete cookies for the site, this can sometimes help with accessing a site that previously worked. For details see https://support.mozilla.com/kb/How+to+clear+the+cache and https://support.mozilla.com/kb/Deleting+cookies

Ler esta resposta 👍 2

Todas as respostas (6)

more options

My own googlemail.com account is working at the moment, I have used it today. I suggest you try out the troubleshooting ideas:

more options

Solução escolhida

In addition to the above, the first thing I would do is clear the cache and delete cookies for the site, this can sometimes help with accessing a site that previously worked. For details see https://support.mozilla.com/kb/How+to+clear+the+cache and https://support.mozilla.com/kb/Deleting+cookies

more options

Thanks, that worked!

more options

tried the deleting cookies / clearing cache - nothing. all i keepgetting is a warining saying "Connection was reset" - An IE8 window will happily connect to gmail though on the same pc :-(

Other web sites are accessible though !

Alterado por therevokid em

more options

I tried clearing the cache and cookies. Gmail is still not loading!!!!! Please help!

more options

clearing the cookies did not work for me, but as soon as i cleared the cache - it solved the problem.

thanks