Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Brother printer "hangs" until I run the Windows 7 printer troubleshooter

  • 1 resposta
  • 1 tem este problema
  • 18 visualizações
  • Última resposta de jonzn4SUSE

more options

I am using the latest version of Firefox (84.0.1) on an HP desktop using Windows 7 Professional. The printer has been working fine until just recently. The problem might have begun when I updated Firefox recently, but I am not sure if this is true. After turning on the desktop, the first time I try to print something using Firefox the printer (Brother HL-5370DW) starts to print but then doesn't actually print anything. The thing I am trying to print shows up in the printer queue, but does not print, and then eventually appears in the queue as an error. After I run the Windows 7 troubleshooter, the printer will then print from that point on until I turn the desktop off again. If I try to print something twice unsuccessfully, and then run the troubleshooter, I will get two copies of whatever I was trying to print, even if I deleted the first copy in the printer queue. I am not sure if this problem is related to Firefox, but as far as I'm aware I haven't changed anything else on my system lately besides updating the Firefox version. Thanks.

I am using the latest version of Firefox (84.0.1) on an HP desktop using Windows 7 Professional. The printer has been working fine until just recently. The problem might have begun when I updated Firefox recently, but I am not sure if this is true. After turning on the desktop, the first time I try to print something using Firefox the printer (Brother HL-5370DW) starts to print but then doesn't actually print anything. The thing I am trying to print shows up in the printer queue, but does not print, and then eventually appears in the queue as an error. After I run the Windows 7 troubleshooter, the printer will then print from that point on until I turn the desktop off again. If I try to print something twice unsuccessfully, and then run the troubleshooter, I will get two copies of whatever I was trying to print, even if I deleted the first copy in the printer queue. I am not sure if this problem is related to Firefox, but as far as I'm aware I haven't changed anything else on my system lately besides updating the Firefox version. Thanks.

Todas as respostas (1)

more options

Interesting... have you tried the same steps with the computer in safe mode?