Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Everything missing!

  • 2 respostas
  • 1 tem este problema
  • 3 visualizações
  • Última resposta de Wayne Mery

george116
george116
more options

After using TB for years with no problems, I went to open it today. It opened, but with a blank screen. all the controls are there, but no accounts, no folders, nothing. I checked %AppData% and my profile is 7.8 gigs, so all the data is there [I backed it up while there]. I looked sat the app files in "C", and it all looks like it is normal. I tried several times to reopen TB, same. I tried rebooting my computer [WIN10, no other issues], same. I tried to update the app, same. I tried reloading the App, with same results. Can someone suggest what might have happened? I am at a loss as to what to do now.

After using TB for years with no problems, I went to open it today. It opened, but with a blank screen. all the controls are there, but no accounts, no folders, nothing. I checked %AppData% and my profile is 7.8 gigs, so all the data is there [I backed it up while there]. I looked sat the app files in "C", and it all looks like it is normal. I tried several times to reopen TB, same. I tried rebooting my computer [WIN10, no other issues], same. I tried to update the app, same. I tried reloading the App, with same results. Can someone suggest what might have happened? I am at a loss as to what to do now.

Todas as respostas (2)

george116
george116 Autor da pergunta
more options

Does anyone have an idea what could have happened? I tried moving the TB folder, then reinstalled it. After reinstalling, I then added the "old" profile folder to %AppData% but the new installation does not see this. I then put in the data for one of my addresses, but I get an error message "TB failed to find the settings for your email Now I can't even do a fresh install and get it to work. I am pulling my hair out with frustration. Can anyone offer any suggestions as to what to do [short of giving up using computers?]

Wayne Mery
Wayne Mery
  • Top 10 Contributor
  • Moderator
more options

Installing/reinstalling the program does no affect your ability to find or connect to a profile.

In thunderbird do help > troubleshooting > about:profiles

What profile names are listed?