Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Can't get the old profile to load

  • 1 resposta
  • 2 têm este problema
  • 169 visualizações
  • Última resposta de christ1
  • Arquivado

We copied the old profile off of the old computer and put it in the profile folder on the new machine. We deleted the default profile folder and pointed the profile to the newly copied folder and then restarted Thunderbird and it does not pull up any of the old email addresses. There should be over (100). Email accounts that it pulls from. None of them come up.

We copied the old profile off of the old computer and put it in the profile folder on the new machine. We deleted the default profile folder and pointed the profile to the newly copied folder and then restarted Thunderbird and it does not pull up any of the old email addresses. There should be over (100). Email accounts that it pulls from. None of them come up.

Todas as respostas (1)

We copied the old profile off of the old computer and put it in the profile folder on the new machine.

Please include the full path for both, what you copied, and to where.

We deleted the default profile folder and pointed the profile to the newly copied folder

How exactly did you do that, and what is the name of the profile folder?

then restarted Thunderbird and it does not pull up any of the old email addresses.

What profile is used by Thunderbird when it's running? https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Please provide the name of the profile folder as well as the path to it.