Junk mail
Hello:
I hope you can help me. I have a website with a Contact Us option. The email is email@website name.com. I have it set up so that the email is then forwarded to my direct email address. The problem is that all the emails are placed in the Junk directory. I mark them as Not Junk and they are then moved into the Inbox. However, Thunderbird does not learn that they are not Junk, even though I have been marking them as such for a long time, and continues to place all emails from the website into the Junk directory.
I have also enabled the do not mark as Junk those emails in the All My Contacts list as well as the Collected Addresses, and have placed the website email address as well as the forwarded to email address into them. But Thunderbird just ignores them. Can you tell me what the problem is?
Also, is there a way to have the Junk directory become highlighted when there are Junk emails or what Thunderbird thinks is Junk? That way I can at least be reminded to check the Junk directory. Thank you for your help.
Best wishes,
SPS9
Todas as respostas (5)
Are you sure it is Thunderbird marking them as junk and not your provider? What happens if you turn Junk Controls off in Thunderbird? Are they still marked as junk?
How do I turn Junk Controls off in Thunderbird?
By you asking where the Thunderbird junk settings are it is my guess that it is not Thunderbird moving your messages to a junk folder. The default action for items that Thunderbird thinks are junk is to mark them with a junk icon and leave them in the Inbox. Here are the instructions for Thunderbird Junk Controls. https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages
I kind of misspoke in my first reply because you do not really turn the controls off. You would just uncheck the option to move the messages to a different folder or delete them. You would have had to know how to get to junk controls to change the default in the first place. Take a look at what you have setup. Note there is a global junk setting and a per account setting so check in both places.
Thank you for your quick response. I actually had gone to the Junk control section under Tools>Options>Security panel and Junk tab. But I did not know what to do there so I left it alone. Since your last email I unchecked the option to move the messages to a different folder or delete them, but the same thing happened.
You also say that the default action for items that Thunderbird thinks are junk is to simply mark them with a junk icon and leave them in the Inbox. But this has not been my experience. Sometimes it does that, for any other mail, but at other times it goes ahead and places the suspected Junk mail, which is Junk, directly into the Junk directory.
As I mentioned in my first email, I had also gone to the individual account settings for Junk mail control and enabled the do not mark as Junk those emails in the All My Contacts list as well as the Collected Addresses list, and I had placed the website email address as well as the forwarded to email address into them. However I had not checked the ‘Destination and Retention’ options. But since then I did check both options as well but it still placed the email from the website into the Junk directory. So now I have reset everything back to as it was.
With regards to the possibility that it is my provider that is placing them into the Junk directory, all I can say is that I previously used another email program and it did not do that. But I thank you again for your help. Perhaps I will just have to live with it.
SPS9
If you unchecked the option to have Thunderbird move the messages to a different folder and they are getting moved, Thunderbird is not to blame.