Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Este tópico foi arquivado. Faça uma nova pergunta se precisa de ajuda.

FireFox crashes in Save mode.

  • 2 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta de FredMcD

rostkor
rostkor
more options

Hello! I start FireFox in Save mode, but in a few minutes browser is crashed. FireFox ver 59.0.3 x64. Windows 10 x64, Ver 10.0.17134. Last Crash Report ID: bp-896e411a-25c9-4d5b-9273-e386c1180506

Regards, Rostislav.

Hello! I start FireFox in Save mode, but in a few minutes browser is crashed. FireFox ver 59.0.3 x64. Windows 10 x64, Ver 10.0.17134. Last Crash Report ID: bp-896e411a-25c9-4d5b-9273-e386c1180506 Regards, Rostislav.

Todas as respostas (2)

Anabadyo
Anabadyo
more options

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 59.0.3 Build ID 20180427210249 OS Windows 10 OS Version 10.0.17134

bp-896e411a-25c9-4d5b-9273-e386c1180506 Signature: FeatureDevelopmentProperties::ForEachPropertyScopeUntilFound<T>

This is for Sumo's Related Bugs 1458238 NEW --- Crash spike in win10 1803 with a11y and sticky password manager

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?