Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

received a shutdown warning

  • 4 respostas
  • 2 têm este problema
  • 9 visualizações
  • Última resposta de spiritblue

more options

received a shutdown warning,was told to call 855-671-6022 for support, is this actually Mozilla?

received a shutdown warning,was told to call 855-671-6022 for support, is this actually Mozilla?

Solução escolhida

No, Mozilla doesn't use telephone numbers for any type of support. Whoever that is is trying to scam you; ignore that message. https://thisphone.us/8556716022

Plus, I deleted that attached screenshot of a Death Certificate - you shouldn't post private information like that on the internet. True that type of image is safer to post in a public forum, than posting text data that can be "scrapped" in usable format by "spyders" crawling the web. But a ne'er-do-well could still read that image and could possibly use that information to steal that identity.

Ler esta resposta 👍 2

Todas as respostas (4)

more options

Solução escolhida

No, Mozilla doesn't use telephone numbers for any type of support. Whoever that is is trying to scam you; ignore that message. https://thisphone.us/8556716022

Plus, I deleted that attached screenshot of a Death Certificate - you shouldn't post private information like that on the internet. True that type of image is safer to post in a public forum, than posting text data that can be "scrapped" in usable format by "spyders" crawling the web. But a ne'er-do-well could still read that image and could possibly use that information to steal that identity.

Alterado por the-edmeister em

more options

thank you so much for your help !!!!!

more options

spiritblue said

received a shutdown warning,was told to call 855-671-6022 for support, is this actually Mozilla?

Also https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

more options

i shut down my computer with no problems.