Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

The shortcut on my desktop won't connect to the web. When I click it, it spins around and then nothing happens.

  • 2 respostas
  • 1 tem este problema
  • 5 visualizações
  • Última resposta de cor-el

more options

I've uninstalled Mozilla and downloaded a new version. I set up the shortcut on the task bar, and still it is unable to connect to the internet. Explorer connects, but something seems to be interfering with the Firefox capacity to connect.

I've uninstalled Mozilla and downloaded a new version. I set up the shortcut on the task bar, and still it is unable to connect to the internet. Explorer connects, but something seems to be interfering with the Firefox capacity to connect.

Todas as respostas (2)

more options

Is the new version installed in the same location as the old one? You might have to set up the shortcut again.

more options

It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See: