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Still cannot login to sync even after disconnecting from available clients. What do I do? I don't want to lose my years of bookmarks and passwords!

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Hi I have logged in to my account under - https://account.services.mozilla.com/. I know it works. Due to circumstances I lost 3 of my devices and had to load new ones. This means I cannot 'unlink' the old ones. I have unlinked the ones I could. I am worried that I will look all my information. What do I do?

Sudhashen

Hi I have logged in to my account under - https://account.services.mozilla.com/. I know it works. Due to circumstances I lost 3 of my devices and had to load new ones. This means I cannot 'unlink' the old ones. I have unlinked the ones I could. I am worried that I will look all my information. What do I do? Sudhashen

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HI, If you complete a sync with the old sync (one mentioned in your question), all of the data will be synced locally. Make a back up and copy of the profile after a complete sync.

If you are looking to unlink the other devices, it is possible to change the password of the previous account and the next time they try to sync there will be an error. However there is not a remote wipe.

Then you should have a solid back up to attach the devices to a new account in the new Firefox accounts: accounts.firefox.com.