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Unresolved/Unresolvable Shockwave Flash Compatibility Issues - "shockwave flash may be busy, or it may have stopped responding..."

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  • Última resposta de sagreene

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As an early adopter (and champion) of Firefox, it is with great sadness that after more than 10 years I find that I will need to un-install Firefox and move to another browser due to your ongoing compatibility issues with Shockwave Flash (a page freeze with an eventual pop-up message saying "shockwave flash may be busy, or it may have stopped responding..." on any and every page that has flash content). It has made my browsing experience horrible for more than half a month, and I've invested more than a week trying to address it. I started with all of the tweaky recommendations from your support site, Adobe's support site and many 3rd party sites; then a Firefox reset, and then eventually moved on to complete clean re-installations of Firefox and Adobe. Nothing fixed the issue. And it is an issue that doesn't occur on other browsers like IE, Opera and Chrome. Frankly it just shouldn't be this hard, and I believe you should be addressing it head on. I see from many online forums and your support site that I am far from alone. Do a quick Google search of "Firefox, shockwave flash may be busy, or it may have stopped responding" if you actually need to confirm this. I am using modern hardware (HP laptop with an i7 processor) and a major, supported OS (Windows7 64-bit). I hope for your sake you get it figured out. If you do, feel free to let me know... I might consider coming back, though frankly this may just be a sign that the Mozilla of old is no more. It makes me sad for both of us.

As an early adopter (and champion) of Firefox, it is with great sadness that after more than 10 years I find that I will need to un-install Firefox and move to another browser due to your ongoing compatibility issues with Shockwave Flash (a page freeze with an eventual pop-up message saying "shockwave flash may be busy, or it may have stopped responding..." on any and every page that has flash content). It has made my browsing experience horrible for more than half a month, and I've invested more than a week trying to address it. I started with all of the tweaky recommendations from your support site, Adobe's support site and many 3rd party sites; then a Firefox reset, and then eventually moved on to complete clean re-installations of Firefox and Adobe. Nothing fixed the issue. And it is an issue that doesn't occur on other browsers like IE, Opera and Chrome. Frankly it just shouldn't be this hard, and I believe you should be addressing it head on. I see from many online forums and your support site that I am far from alone. Do a quick Google search of "Firefox, shockwave flash may be busy, or it may have stopped responding" if you actually need to confirm this. I am using modern hardware (HP laptop with an i7 processor) and a major, supported OS (Windows7 64-bit). I hope for your sake you get it figured out. If you do, feel free to let me know... I might consider coming back, though frankly this may just be a sign that the Mozilla of old is no more. It makes me sad for both of us.

Todas as respostas (6)

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Hi klear101, please delete every version of flash you already have from control panel > Programs > Uninstall a program, and then download from the next link :

https://www.adobe.com/products/flashplayer/distribution3.html

Windows (of course) , Plugin-based browsers, Download EXE Installer

any luck ?


thank you

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Hi Ideato,

I already tried that, and that is the version I'm running.

I'm not sure if you saw it in my posting or not, but I eventually completely removed adobe flash, adobe shockwave, and firefox (including the folder with my user profile and settings), and did completely clean installations of all three. The first page I opened after that (and a reboot) was Yahoo.com; within 3 seconds the page froze, and about 7-10 seconds later the pop-up telling me "shockwave flash may be busy, or it may have stopped responding...", and then it finally unfroze again about 3 seconds after choosing continue... In other words, the typical firefox experience when opening any page with flash content.  :-(

I had also tried upgrading to this version before I did the clean installations.

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klear101 said

As an early adopter (and champion) of Firefox, it is with great sadness that after more than 10 years I find that I will need to un-install Firefox and move to another browser due to your ongoing compatibility issues with Shockwave Flash (a page freeze with an eventual pop-up message saying "shockwave flash may be busy, or it may have stopped responding..." on any and every page that has flash content). It has made my browsing experience horrible for more than half a month, and I've invested more than a week trying to address it. I started with all of the tweaky recommendations from your support site, Adobe's support site and many 3rd party sites; then a Firefox reset, and then eventually moved on to complete clean re-installations of Firefox and Adobe. Nothing fixed the issue. And it is an issue that doesn't occur on other browsers like IE, Opera and Chrome. Frankly it just shouldn't be this hard, and I believe you should be addressing it head on. I see from many online forums and your support site that I am far from alone. Do a quick Google search of "Firefox, shockwave flash may be busy, or it may have stopped responding" if you actually need to confirm this. I am using modern hardware (HP laptop with an i7 processor) and a major, supported OS (Windows7 64-bit). I hope for your sake you get it figured out. If you do, feel free to let me know... I might consider coming back, though frankly this may just be a sign that the Mozilla of old is no more. It makes me sad for both of us.

Strangely I tried all the suggested fixes for the problems of Script errors especially related to adobe. In addition when I clicked the firefox icon it took a long time to load. None of the suggested fixes in the forum has changed or fixed either of these 2 problems.

Yesterday I entered services.msc and changed all of my microsoft network services and services related to my adapor that said manual to automatic. I did this unrelated to firefox but because my network/wifi was connecting slowly when I booted up my computer. I then rebooted my computer.

To my surprise not only did my wifi connect faster but firefox now loads normally and all the script error messages related to adobe have disappeared. Firefox has worked perfectly now for 2 days.

For my individual situation my firefox problems were all related to network services being set to manual rather then automatic. How this effects firefox is unknown to me but must somehow be related to how firefox is accessing the network.

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Strangely I tried all the suggested fixes for the problems of Script errors especially related to adobe. In addition when I clicked the firefox icon it took a long time to load. None of the suggested fixes in the forum has changed or fixed either of these 2 problems.

Yesterday I entered services.msc and changed all of my microsoft network services and services related to my adapor that said manual to automatic. I did this unrelated to firefox but because my network/wifi was connecting slowly when I booted up my computer. I then rebooted my computer.

To my surprise not only did my wifi connect faster but firefox now loads normally and all the script error messages related to adobe have disappeared. Firefox has worked perfectly now for 2 days.

For my individual situation my firefox problems were all related to network services being set to manual rather then automatic. How this effects firefox is unknown to me but must somehow be related to how firefox is accessing the network.

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Interesting, sagreene... Though logically, if this was a computer or network issue, then I should see it across different browsing platforms. I don't. Opera works fine on my computer and I don't experience any of the same flash and hanging issues/errors.

I am always leery about changing global computer settings like these, for fear that when fixing one problem I create five new ones. Also, I'm not having the same sort of slow wi-fi connection issues you reported. That said, do you remember or did you document the specific services you changed?

Alterado por klear101 em

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The Services changed to automatic were:

Netlogon Network Access Protection Agent Network Connections Network List Service

I also did not have the problems with Chome or Internet Explorer, only with Firefox. I like firefox because I can put tabs on the bottom. I did not check Opera or Safari to see if tabs could be moved to the bottom. Chrome actually worked quite well. Part of my frustration is that the problems were only with firefox and none of the other browsers I have.