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Hello, so finally this happens to me too. I lost all my emails in Inbox before August 2025. I think it happened after one of these usual alerts 'you should compress emails'. I did this in the past 6, 7 years and nothing was lost so far. I also have plenty of space on my computer, that's not a thing. I tried a couple things I found in web but doesn't help. Couple emails that I had for example in an 'important' folder are still there. I'm really annoyed. I didn't had a glue at all that this compression alert will delete files in the inbox one day, only those in the trash box. Maybe there is a last chance to get them back but I'm afraid that they are gone forever and I will put everything from my inbox into an other folder in future or maybe even better go back to Apple Email where this never ever happened in the past 25 years.

Thank you, Chris

In one folder, one message received on 20th Feb keeps altering its date/time so that it appears AFTER replies I've sent in response. This has occurred following a problem with the same folder where several emails went missing, which I managed to restore with the Repair Folder function. Thought I might try looking in the file (not the MSF, the other one), but it's far too big for any text editor to open.

For almost 15 years we have been printing emails (they are notification of orders). Probably 75,000 over that time period. Within the last 2 months or so, the second page has stopped printing. I have reinstalled printer drivers and software. Made sure I'm updating Thunderbird to the last release. I have looked at every setting. I tried using another computer and still no luck.

The printer does print the second page from other email apps like gmail and two page orders directly from PayPal etc.

I've spent hours upon hours and I'm out of ideas.

HELP.  :)

Hello, I have tried to send several email replies using thunder bird but they fail because the smtp server times out. Or cannot be reached. I am a new Starlink subscriber and am wondering if that could have anything to do with the issues. The software is on my dell computer running windows 10. Any help or suggestion is appreciated. Buoyantly Professor Bob

After providing my existing twc.com email address and other requested information, Thunderbird did a search and came up with "The following settings were found by probing the given server." I used those settings and attempted to create a Tbird-based account. I got this error message: "Thunderbird failed to find the settings for your email account." Which seems odd since Tbird provided those settings by searching the server. What can I do now? I hate to go back to MS Office but I need email and I've spent two days trying to figure this out, including a couple of hours on the phone with Spectrum (they were just as baffled as I am). I still can't use Tbird for email but pls email me at [edited from community support forum] @twc.com and I can access it on my old MS Office computer.

Scary behavior of 'Local Folders': I'm moving an IMAP account from one server to an other. I copy all emails from old server IMAP account to a place described as "Local Folders". I then delete the account connected to the old server. WTF: the the local folders to which I copied the messages are now GONE. My plan was to recreate the account to the new server, then copy messages from LocalFolders to IMAP. But the LocalFolders got deleted along with the IMAP account. This I was doing in a separate profile from my own, as it's for a friend I'm helping with a hosting move.

In my own profile: For more than a decade, I have been maintaining the size of my mailboxes, by moving older messages to LocalFolders. As it happens, for these, I did indeed direct the folder to a separate drive, which also gets backed up offsite. My concern is that 'Local Folders' are portrayed as being INDEPENDENT of IMAP accounts. This is VERY POOR design, to allow a user to delete data they thought was safely stored locally while they recreate a moved or misbehaving account. I have dozens of Local Folders. Five years ago, I abandoned an entire domain name and it's email accounts. I know I still have those emails in my local folders despite having deleted the IMAP accounts from my profile. I fear that the current version, by default, might not be so respectful of my data. Can someone please explain? Where are the links that TIE an IMAP account to Local Folders, and how do I sever that link?

In my case, the source account still exists. I can repeat my steps, but for some other unfortunate users, this may not be the case.