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when I delete a folder which is showing in a light color, message states folder is undouble. I delete it but it re appears when I log back in. How can I permanently delete the folder?

Android app. TB version 20: can only see inbox. How do I find trash, spam, and other folders in my account. The app is the current version on Play Store. Tips say go to the appearance menu but I don't seem to have one. Please help. Thanks

A few days ago I lost all of my saved email messages, plus "sent" emails, and "deleted" emails. I had important information stored there for future use. I am hoping to be able to retrieve it. Any help would be appreciated. Thank you!

Dear Sir or Madam,

I have lost all stored folders with my email correspondence from the Local Folders for an unknown reason (I restarted my computer, and they disappeared). I can find some of these emails using the search option, but I cannot see the path of their storage location. I have checked my Profile/Mail/Local Folders, but they are not there. Are they stored on the server? How can I recover these folders?

Thank you very much in advance,

Jasmina

I recently bought a new HP laptop running Windows 11, and installed Thunderbird I am still using an older HP laptop running Windows 10, running Thunderbird for years without issues

I installed Thunderbird on the new Windows 11 laptop (without using the USB drive for the profile) and managed to carry over the address book using my account from the old laptop. It is working, but acts odd when deleting emails.

When I delete an email (by highlighting it and hit Delete) in the Inbox, it disappears from the Inbox, but it still shows up in the All Mail folder. When I try to delete it from the All Mail folder (by highlighting it and hit Delete), it disappears for a split second and then comes back. The only way to permanently delete ANY email is to move it to the Local Folders - Trash.

It's like playing whack a mole!

I'm wondering if there is some setting issue, or if I should just uninstall Thunderbird, reinstall it again using the USB for the profile from the old laptop and start all over.

I would appreciate any help!

Certain messages in my inbox have the correct header in the actual message, but the wrong sender in the message list - see image.

I've tried repairing the folder, but it makes no difference. Webmail has the correct sender in its message list.

I would like to set up an existing Gmail account in Thunderbird.

The following window appears: (see Image 1)

I click the next button, and the next window is: (see Image 2).

How can I sign in to Google? Perhaps in a different way?

Thunderbird 140.7.1 i have a subfolder called "purchases" which I add to on a regular basis. Suddenly no messages appear after May 2014 I have logged in directly to the mail server, and all the missing messages are definitely on the server. I have checked the local filters, none are set. I have tried properties/repair. I have tried removing ~/.thunderbird/xxx/ImapMail/mail.myserver.com.au/INBOX.sbd/purchases.msf

Could it be a problem with dovecot indexing on the server? all the other subfolders seem to work fine. It's just this one.

Hello, I started using Thunderbird in order to be able to manage all my email accounts from one place and I stumbled to one problem. I have 6 different email accounts and all are created by me.

I know that I cannot add a Proton account as it requires a paid service from Proton that I don't need as I use it only as a backup account in order to be able to recover the other 5 ones.

My Yahoo account added successfully without any problems as my 2 Google ones.

My primary outlook was added successfully by using the simple add account setup. The problem started when I was trying to add my second outlook account. Everything I tried it always gives me an error that says "Authentication error. Unable to login at server. Probably wrong configuration , username or password." I know for a fact that the username and password are correct as when I start to add the account it displays a prompt on my phone to verify the connection. But at the last step it says the error I mentioned. I even tried to clear all cookies and passwords and tries again but without any success. I compared the configuration of the 1st outlook one to the 2nd and they were correct. Correct hostnames, security etc.

I also checked the account settings in of the emails on the providers page and the only difference is that in the 2nd I haven't enabled the 2FF authentication.

What am I doing wrong?

Appreciate the help! Alex

I had issues two weeks ago with my emails being full. They added more space and one of my coworkers emails started to go into my Spam folder. Then today they showed up in my inbox and after I read them they disappeared completly. Right after that every email since he started with us last year disappeared off my inbox. I need customer support to call me to fix this. [edited phone# and email from public]

I added thunderbird to my new computer while the old computer still had thunderbird up. I noticed that it tried to add my two account data after I created them, but the old accounts were for pop mail. After finding out that I needed to turn off getting mail (which was not working, but trying) I added the two accounts again as IMAP accounts. I discovered that I had to move my old folders to the new accounts (copy only seemed to work sometimes), but it was tricky and SLOW for large folders. The main thing I learned was that I had to click on the old folder in the pop account and move it to the TOP level of the new IMAP account. HOWEVER this was slow for many folders and did not work for the "built in" folders. I looks like files are first moved to the server, then back to the new account on the new machine. I think with all of my fumbling around trying to get the transfer to work, some of the files (it looked like they had html in them) got corrupted and would not transfer or even delete until I moved them to a temp folder in the same account, after which I could move the files which I highlighted, but I had to create the folder first. To keep things from being confusing I deleted the now empty folders in the pop account as I moved each one. As I said moving the files was slow, and until I realized this I might have tried to do moves too quickly. At any rate, when I was done I had several duplicate folders in the IMAP account when I was done. The empty ones I created all deleted ok, but there are still two copies of Draft folders in each of my accounts, one empty, one with my files. How do I remove the duplicate empty folder?

Thunderbird on 2 computers when mails are deleted on first computer it then lands in TRASH but it also deletes them on second computer where it does not land in TRASH.

I've been trying to find a way of synchronising Thunderbird data, principally addressbooks, messages and calendar data, between several PCs. I've tried to do this with a file synchronisation program called Allway Sync but it's become clear it's not just a case of copying changed data between the profiles of the different systems.

It seems the only way to do it is by exporting the profile data to a zip file then importing it to the other systems. That would be a rather clunky solution but I could live with it. However the size of the profile folder on my main workstation is now around 5GB so that doesn't appear to be possible.

I should be extremely grateful for any suggestions on how to accomplish the synchronisation if it is at all possible.

My main workstation is running Windows 7 Professional SP1. The others are running Windows 10 Home and Windows 10 Professional