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Account hub not showing Exchange options

  • 4 odpowiedzi
  • 0 osób ma ten problem
  • Ostatnia odpowiedź od Wayne Mery
  • Open

jjn6542
jjn6542

Hi,

My mail account was recently migrated to office365, and I saw that Thunderbird v145 and later supports this natively without the use of a plugin.

However when I follow the instructions to set this up I don't see the Account hub in the same way that's shown in the article.

https://blog.thunderbird.net/2025/11/thunderbird-adds-native-microsoft-exchange-email-support/

instead I see the one attached.

I've tried this on both Linux (ubuntu 24.04) and Window 11 both with my original profile and a completely blank installation. On Linux I've used both the Canonical supplied Snap (from the monthly/stable channel) and the download directly from thunderbird.net.

Any help appreciated.

Hi, My mail account was recently migrated to office365, and I saw that Thunderbird v145 and later supports this natively without the use of a plugin. However when I follow the instructions to set this up I don't see the Account hub in the same way that's shown in the article. https://blog.thunderbird.net/2025/11/thunderbird-adds-native-microsoft-exchange-email-support/ instead I see the one attached. I've tried this on both Linux (ubuntu 24.04) and Window 11 both with my original profile and a completely blank installation. On Linux I've used both the Canonical supplied Snap (from the monthly/stable channel) and the download directly from thunderbird.net. Any help appreciated.
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david
david
  • Top 10 Contributor

It may help to post screenshot after pressing the enter key. thank you

jjn6542
jjn6542 Zadający pytanie

Sure here are the screen shots from the next two pages after I enter my email address, neither match what's in the documentation.

I've redacted the server information.

Zmodyfikowany przez jjn6542 w dniu

david
david
  • Top 10 Contributor

Let me see if I can get someone else to look at this. Thanks for sharing.

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator

I don't quite understand your problem.

Your first screen shot correctly shows the initial hub prompt for account information. You won't see the other screens until you provide an email and click continue.

Please provide the full, detailed list of steps that result in you not being able to continue.

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