Your version of Firefox is getting a bit old now. Are you avoiding updating? Since the site didn't specifically say your version was unsupported, we can set that to the side for a moment and come back to it after some other troubleshooting. '''''Question/Test:''''' Can you access the site and then sign in if you start from a web search results page instead of a bookmark/shortcut/history entry? If that works, their site structure may have changed. If it does not work, these are standard suggestions to try when a site stops working normally: '''Double-check content blockers:''' Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server). (A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: [[Enhanced Tracking Protection in Firefox for desktop]]. (B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix may block required elements on a site. Usually you can find a toolbar button for each add-on to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site. '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] (only select "Temporary cached files and pages", don't clear other kinds of data) If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm. Then try reloading the page. Does that help? '''Testing in Firefox's Troubleshoot Mode:''' In this mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is running:'' You can restart Firefox in Troubleshoot Mode using either: * "3-bar" menu button > Help > Troubleshoot Mode... * (menu bar) Help menu > Troubleshoot Mode... and OK the restart. A small dialog should appear. Click the Open button. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button. ''Note: Don't use the Refresh without first reviewing this article to understand what will be deleted:'' [[Refresh Firefox - reset add-ons and settings]]. Any improvement?