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Virus/hacked?

Firefox dla systemu iOS Bezpieczeństwo przeglądarki
Paul odpowiedziano
Stacy Dawn
Stacy Dawn

Hi, I'd really appreciate help. I got this pop-up on my Apple phone. (Don't remember what I was searching for that landed me here.)

Firefox is completely disabled - can't click move to another Firefox window or anything. And I don't want to click OK.

The only solution I could come up with was to delete Firefox from my device - but it is still backed up in my icloud.

Do you recommend deleting it from my iCloud back-up & then consider trying to reinstall Firefox?

Anything else you can recommend for me to review on my device to see if malware is deposited elsewhere on my device - not just in Firefox?

Thanks...

Hi, I'd really appreciate help. I got this pop-up on my Apple phone. (Don't remember what I was searching for that landed me here.) Firefox is completely disabled - can't click move to another Firefox window or anything. And I don't want to click OK. The only solution I could come up with was to delete Firefox from my device - but it is still backed up in my icloud. Do you recommend deleting it from my iCloud back-up & then consider trying to reinstall Firefox? Anything else you can recommend for me to review on my device to see if malware is deposited elsewhere on my device - not just in Firefox? Thanks...
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Paul
Paul
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  • Top 10 Contributor

Hi

If you close the app or restart your device, when you re-open Firefox for iOS, clear your browsing history. This support article should help:

https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios

The message you are seeing is a scam, please do not follow it's instructions.