Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

Wątek został zarchiwizowany. Jeśli potrzebujesz pomocy, zadaj nowe pytanie.

Unable to load any websites

  • 3 odpowiedzi
  • 0 osób ma ten problem
  • 49 wyświetleń
  • Ostatnia odpowiedź od stevepomp66

stevepomp66
stevepomp66
more options

Since 13th August I have been unable to access any websites using Firefox. All websites I've tried load correctly with Google Chrome.

This is the error code displayed: Error code: PR_CONNECT_RESET_ERROR

I have not updated Firefox recently, though my Kaspersky Anti-Virus software updates constantly, so I thought it might be that. However, disabling the Anti-Virus and/or their firewall has no effect.

I have tried all the steps shown on the support page without success. I do not use a proxy server, and I am using Windows 10 Home.

Since 13th August I have been unable to access any websites using Firefox. All websites I've tried load correctly with Google Chrome. This is the error code displayed: Error code: PR_CONNECT_RESET_ERROR I have not updated Firefox recently, though my Kaspersky Anti-Virus software updates constantly, so I thought it might be that. However, disabling the Anti-Virus and/or their firewall has no effect. I have tried all the steps shown on the support page without success. I do not use a proxy server, and I am using Windows 10 Home.

Wybrane rozwiązanie

You tried this? vhttps://forum.kaspersky.com/topic/getting-pr_connect_reset_error-in-firefox-when-using-kaspersky-total-security-28248/

Przeczytaj tę odpowiedź w całym kontekście 👍 0

Wszystkie odpowiedzi (3)

stevepomp66
stevepomp66 Zadający pytanie
more options

I have now ascertained that it actually IS Kaspersky that is causing the problem, though that hasn't helped me overcome it.

I have followed advice regarding importing certificates, and also checked Kaspersky to make sure Mozilla/Firefox is trusted (they are), so I'm no further forward.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Wybrane rozwiązanie

You tried this? vhttps://forum.kaspersky.com/topic/getting-pr_connect_reset_error-in-firefox-when-using-kaspersky-total-security-28248/

stevepomp66
stevepomp66 Zadający pytanie
more options

Perfect, that's sorted it.

Once I'd isolated the problem as being Kaspersky, I thought I might be better served on their forum, but how wrong I was. The answer was on there obviously, but it was very kind of you to find it for me. Saved me another load of searching today.

Cheers.