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After migrating to the new version on windows 11 thunderbird freezes, with huge consumption of memory and processor resources

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wavdwesthuizen
wavdwesthuizen

I need some further assistance please. My new thunderbird installation does not want to function. The historical emails are quite large but archived annually.

I find that after about 20 - 30 seconds, it freezes. I have tried all the options, safe mode, extensions removal, delete of .msf files, but nothing. Any pointer to where I should look please

I need some further assistance please. My new thunderbird installation does not want to function. The historical emails are quite large but archived annually. I find that after about 20 - 30 seconds, it freezes. I have tried all the options, safe mode, extensions removal, delete of .msf files, but nothing. Any pointer to where I should look please

Wybrane rozwiązanie

Hi, after much fiddling, I uninstalled, and reinstalled cleanly. Fortunately I had a backup copy of my data files. I then copied the data files over to the new installation. I reinstalled Avira and all worked fine.

My theory is that the bug is in the tool that you have to import data from another installation. The first time I installed it provided me with an option to import data. I pointed it to the old version files, and it processed. But thereafter it froze.

I will be happy to provide more information or assistance if that will help the thunderbird team.

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Wszystkie odpowiedzi (6)

Wayne Mery
Wayne Mery
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What version number?

wavdwesthuizen
wavdwesthuizen Zadający pytanie

Version of Windows is Edition Windows 11 Home Single Language Version 22H2 Installed on 2023/07/28 OS build 22621.2070 Experience Windows Feature Experience Pack 1000.22659.1000.0

And Thunderbird 115.1.0

christ1
christ1
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  • Moderator

What is your anti-virus software?

wavdwesthuizen
wavdwesthuizen Zadający pytanie

I use Avira antivirus. I fully uninstalled it, but it had no impact.

christ1
christ1
  • Top 25 Contributor
  • Moderator
I fully uninstalled it

That would still leave Microsoft Defender running as your anti-virus software. Try to start Windows 11 in safe mode with networking enabled. Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

wavdwesthuizen
wavdwesthuizen Zadający pytanie

Wybrane rozwiązanie

Hi, after much fiddling, I uninstalled, and reinstalled cleanly. Fortunately I had a backup copy of my data files. I then copied the data files over to the new installation. I reinstalled Avira and all worked fine.

My theory is that the bug is in the tool that you have to import data from another installation. The first time I installed it provided me with an option to import data. I pointed it to the old version files, and it processed. But thereafter it froze.

I will be happy to provide more information or assistance if that will help the thunderbird team.