Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

clear recent History option is not showing

  • 2 svar
  • 1 har dette problemet
  • 8 views
  • Siste svar av cor-el

more options

I use to have the clear recent history listed in the history dropdown. It has disappeared! When I bring up all history and right click onto anything to try and manually delete, a box appears saying this option has been disabled. I am the admin. so I know I didn't do it. How do I get it to function again. Thank you for any help.

I use to have the clear recent history listed in the history dropdown. It has disappeared! When I bring up all history and right click onto anything to try and manually delete, a box appears saying this option has been disabled. I am the admin. so I know I didn't do it. How do I get it to function again. Thank you for any help.

All Replies (2)

more options

Hello ltwofox, be sure you are not in Private browsing mode.

thank you

more options

Note that your System Details List shows multiple Flash plugins.

  1. Shockwave Flash 12.0 r0
  2. Shockwave Flash 11.4 r402

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove all (older) version(s) of the plugin (NPSWF32) and (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.



Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: