Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Touchscreen scrolling not working on certain websites.

  • 6 svar
  • 27 har dette problemet
  • 15 views
  • Siste svar av skipnyip

more options

On certain websites, specifically http://forecast.weather.gov/MapClick.php?lat=37.96863533014183&lon=-91.7722025513649&FcstType=text&unit=1&lg=en using the touchscreen to scroll only selects text, and does not scroll. In addition, attempting to use the scroll bar using the touch screen causes the page to "page down" and then the scroll bar becomes unactive until you try to scroll again. You can scroll by taping in a blank part of the scroll bar as expected.

On certain websites, specifically http://forecast.weather.gov/MapClick.php?lat=37.96863533014183&lon=-91.7722025513649&FcstType=text&unit=1&lg=en using the touchscreen to scroll only selects text, and does not scroll. In addition, attempting to use the scroll bar using the touch screen causes the page to "page down" and then the scroll bar becomes unactive until you try to scroll again. You can scroll by taping in a blank part of the scroll bar as expected.

All Replies (6)

more options

Another website where this is a problem is Gmail.

more options

It is possible that some of the status keys have the wrong state and Firefox sees them as still pressed.

Try to press all the status keys (Shift, Ctrl, Alt) a few times to see if that helps to recover from this.

more options

I tried your suggestion, and there was no change. There was also no change after restarting my computer.

more options

can someone untag this as a solved issue with an answer?

there is still no solution. i even use the click and drag add on on these pages but to no avail

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
more options

I restarted Firefox with all Add-Ons disabled, and changed my theme to Default. There was no change. I still couldn't scroll.