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Potential loss of huge quantities of historic emails...

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  • Siste svar av Mark

Mark
Mark
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Hi

I am UK user of Thunderbird and have been for many years...

I am likely to be the cause of my own problem as I have allowed my live email folders to accumulate thousands of emails... in excess of 26,000 in my inbox alone...

I have recently started to try to tidy these up as I need to transfer my data to a new PC. however, before attempting to copy the first batch of emails to a new local folder, I noticed that there appeared to be substantial gaps in my email folders with vast tracts of emails appearing to be missing.

I went on online to my email provider (fasthosts) and it seemed that the solution might be to refresh the emails... Sadly, this seemed to make matters worse.

It now appears that I am missing even larger numbers of historic emails (both from my inbox and from my received folder). We are talking 1000's of emails that have simply disappeared... Seemingly without trace.

I suspect any advice and instructions will be beyond my scope... Are there any support services available to UK users where sufficiently competent professionals can provide assistance to users who have clearly got out of their depth.

Hi I am UK user of Thunderbird and have been for many years... I am likely to be the cause of my own problem as I have allowed my live email folders to accumulate thousands of emails... in excess of 26,000 in my inbox alone... I have recently started to try to tidy these up as I need to transfer my data to a new PC. however, before attempting to copy the first batch of emails to a new local folder, I noticed that there appeared to be substantial gaps in my email folders with vast tracts of emails appearing to be missing. I went on online to my email provider (fasthosts) and it seemed that the solution might be to refresh the emails... Sadly, this seemed to make matters worse. It now appears that I am missing even larger numbers of historic emails (both from my inbox and from my received folder). We are talking 1000's of emails that have simply disappeared... Seemingly without trace. I suspect any advice and instructions will be beyond my scope... Are there any support services available to UK users where sufficiently competent professionals can provide assistance to users who have clearly got out of their depth.

Valgt løsning

My thanks to David, from Mozilla Support Forum for his extremely prompt response , suggesting that I should provide some specific elements of information.

Thank you David... I will do as suggested shortly, provided that my current efforts fail to yield a solution. Inexplicably over 28,000 messages are suddenly visible on my replacement PC, despite not previously being visible in the webmail folders of my hosting service.

I am currently fully focused on a series of exercises to firstly copy these emails and subsequently archive to local folders.

I may have managed to save my bacon !

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david
david
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Ok, I am not the guru for whom you wish, but maybe if you document your email history, it may prove helpful. For example, have the messages been stored online all this time? Is this a POP or IMAP account? What kind of backups, and in what frequency, have there been? You mentioned refreshing the account created more problems. What were they?

Mark
Mark Eieren av spørsmålet
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Valgt løsning

My thanks to David, from Mozilla Support Forum for his extremely prompt response , suggesting that I should provide some specific elements of information.

Thank you David... I will do as suggested shortly, provided that my current efforts fail to yield a solution. Inexplicably over 28,000 messages are suddenly visible on my replacement PC, despite not previously being visible in the webmail folders of my hosting service.

I am currently fully focused on a series of exercises to firstly copy these emails and subsequently archive to local folders.

I may have managed to save my bacon !