Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Firefox will not respond.

  • 2 svar
  • 0 har dette problemet
  • 2 views
  • Siste svar av cor-el

nixmailbag
nixmailbag
more options

I have been using Firefox since Day 1 and never had an issue. Earlier today while searching, the screen went blank except for the menu strip across the top. I closed it down and restarted and it goes back to a blank screen with the menu strip. I click on any item in the menu and choose a sub-item and there is no response. Tried uninstalling and reinstalling multiple times and always get a message saying, "VCRUNTIME140_1.dll missing". The install finishes but when I restart I get the same blank screen with the menu bar. I am running Windows 11 on a Samsung NP750TDA. Please help. I cannot go to MS Edge.

I have been using Firefox since Day 1 and never had an issue. Earlier today while searching, the screen went blank except for the menu strip across the top. I closed it down and restarted and it goes back to a blank screen with the menu strip. I click on any item in the menu and choose a sub-item and there is no response. Tried uninstalling and reinstalling multiple times and always get a message saying, "VCRUNTIME140_1.dll missing". The install finishes but when I restart I get the same blank screen with the menu bar. I am running Windows 11 on a Samsung NP750TDA. Please help. I cannot go to MS Edge.

All Replies (2)

Mich
Mich
more options

It sounds like there could be an issue with the VCRUNTIME140_1.dll file, which is a system file that Firefox may depend on. Here are a few steps that you can try to resolve the issue:

1)Install Microsoft Visual C++ Redistributable: The VCRUNTIME140_1.dll file is part of the Microsoft Visual C++ Redistributable package. Try downloading and installing the latest version of the package from the Microsoft website. 2)Check for Windows updates: Make sure that your Windows 11 operating system is up-to-date. Go to "Settings" > "Update & Security" > "Windows Update" and check for any available updates. 3)Run a virus scan: Sometimes, malware or viruses can cause issues with system files. Run a full virus scan on your system to check for any issues. 4)Reset Firefox settings: Try resetting Firefox settings to their default values. Click on the three lines in the upper right-hand corner to open the Firefox menu, then click on "Help" > "Troubleshooting Information." Click on the "Refresh Firefox" button. 5)Run Firefox in Safe Mode: Start Firefox in Safe Mode to disable any extensions or custom settings that could be causing the issue. Click on the three lines in the upper right-hand corner to open the Firefox menu, then click on "Help" > "Restart with Add-ons Disabled."

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you recently uninstall an application that was using Visual C+ runtime components?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.