Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Firefox crashes

  • 2 svar
  • 1 har dette problemet
  • 36 views
  • Siste svar av FredMcD
  • Arkivert

GeneRead
GeneRead

I am trying 2 take Firefox to default . When I get to the blue and white barber pole on it side after a few seconds it quits and and tells me it is enbarrased Help I am not a computer person but ur directions usually make it east even 4 me Thank u Gene Read

I am trying 2 take Firefox to default . When I get to the blue and white barber pole on it side after a few seconds it quits and and tells me it is enbarrased Help I am not a computer person but ur directions usually make it east even 4 me Thank u Gene Read

All Replies (2)

FredMcD
FredMcD

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.