Windows 10 bereikte EO (einde ondersteuning) op 14 oktober 2025. Als je Windows 10 gebruikt, lees dan dit artikel.

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Hi, Firefox crashes and Norton can't find malware. Crash ID: bp-eb13ce33-76b2-4a11-96ad-7af0e2130529

  • 1 antwoord
  • 1 heeft dit probleem
  • 114 weergaven
  • Laatste antwoord van user633449

Firefox crashes when opening a new window, and sometimes when trying to start up: these are the latest IDs:

Crash ID: bp-eb13ce33-76b2-4a11-96ad-7af0e2130529 Crash ID: bp-eb13ce33-76b2-4a11-96ad-7af0e2130529

Firefox crashes when opening a new window, and sometimes when trying to start up: these are the latest IDs: Crash ID: bp-eb13ce33-76b2-4a11-96ad-7af0e2130529 Crash ID: bp-eb13ce33-76b2-4a11-96ad-7af0e2130529

Alle antwoorden (1)

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.