Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Latest Firefox for Windows 7 (64 bit) won't start with no error messages for one user.

  • 4 antwoorden
  • 7 hebben dit probleem
  • 5 weergaven
  • Laatste antwoord van kwikcats

kwikcats
kwikcats
more options

Latest firefox will not start after installing. Removed old profile manually. Reinstalled. Still no start. This happens only with one user on Windows 7 desktop system. Used to work fine before latest update. Some Norton software displays message: Updater.exe is safe.

Latest firefox will not start after installing. Removed old profile manually. Reinstalled. Still no start. This happens only with one user on Windows 7 desktop system. Used to work fine before latest update. Some Norton software displays message: Updater.exe is safe.

Alle antwoorden (4)

Andrew
Andrew
  • Moderator
more options

Please try disabling your Firefox to see if it helps. Also try a reboot of your PC.

kwikcats
kwikcats Vraageigenaar
more options

I don't understand what you mean by 'disable' firefox. How would that help. Rebooting did not help.

Andrew
Andrew
  • Moderator
more options

Hello,

Thank you for responding back. I would be glad to assist you further with the issue you are having.

I am sorry, it should say "disable your firewall".

Sorry for the inconvenience.

Thank You!


Best Regards,

feer56

Did you know that Mozilla Support is helped out by volunteers? Be part of SUMO! http://mzl.la/OJtpch

If any response posted resolves your issue, please mark it as your solution chosen.

kwikcats
kwikcats Vraageigenaar
more options

There are three users on this computer. The same Firefox starts with two of them but not the third. So, I do not think the Norton firewall, which is always on, is the issue.

A key clue is the fact that each time I try to start the problem Firefox, I get a message from Norton regarding the updater.exe file. I don't understand this. I'll try disabling Norton and see what happens.