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Why are long downloads ending prematurely?

Geplaatst

I just tried twice to download OpenOffice 3.4 on a dial-up connection. The file is supposed to be 145MB (only practical as an overnight download, to be sure). The first time, it stopped at 655KB. The second time, I tried it from a different mirror site. This time it stopped at 29.3MB. Both times it had said the download would be 145MB, yet both times it appeared to think the download had completed far short of that. What the heck is happening?

Aanvullende systeemdetails

Geïnstalleerde plug-ins

BetterPrivacy 1.68

Toepassing

  • Useragent: Mozilla/5.0 (Windows NT 6.1; rv:12.0) Gecko/20100101 Firefox/12.0

Meer informatie

Application Basics
Name
Firefox
Version
12.0
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:12.0) Gecko/20100101 Firefox/12.0
Profile Directory
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
BetterPrivacy
1.68
true
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
browser.startup.homepage_override.buildID
20120420145725
browser.startup.homepage_override.mstone
rv:12.0
browser.tabs.loadInBackground
false
extensions.lastAppVersion
12.0
general.autoScroll
false
network.cookie.cookieBehavior
1
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
50146
places.last_vacuum
1333340124
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.offlineApps
true
privacy.clearOnShutdown.passwords
true
privacy.clearOnShutdown.sessions
false
privacy.cpd.extensions-betterprivacy
true
privacy.cpd.offlineApps
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.warn_entering_weak
false
security.warn_entering_weak.show_once
false
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID
0x8086
Device ID
0x2a42
Adapter RAM
Unknown
Adapter Drivers
igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.1883
Driver Date
8-27-2009
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.

cor-el
  • Top 10 Contributor
  • Moderator
10753 oplossingen 96760 antwoorden

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See also:

Vraageigenaar

Sorry for my delay in replying. I tried it with antivirus real-time protection turned off, and got only about 46MB of it. I tried again, this time in Internet Explorer, and got the whole thing.

I rarely had any trouble downloading big files in FF 3.6; when I did, it was usually a problem at the source. What has changed?

philipp
  • Top 10 Contributor
  • Moderator
2043 oplossingen 8897 antwoorden

please try updating to firefox 13 and see if the issue is persisting. if so, please also try launching firefox in safemode once to see if you can reproduce the problem there...

Update Firefox to the latest version

Troubleshoot Firefox issues using Safe Mode

Vraageigenaar

A couple of nights ago I tried downloading a 69.7MB Java update from Oracle. I've upgraded to Firefox 13 and tried it with antivirus real-time protection turned on. The whole thing came through. Then I decided to upgrade Java to version 7 instead of just patching version 6. I downloaded the 87.9MB update to do that, and again got the whole file.

It's looking like there's a bug in Firefox 12's download engine that's been fixed in version 13. I may try it with a bigger file to make sure.