Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

The Firefox upgrade yesterday does not allow me to access my e-mail on Tiscali.co.uk

  • 2 antwoorden
  • 4 hebben dit probleem
  • 21 weergaven
  • Laatste antwoord van Chiltern

Chiltern
Chiltern
more options

I can get as far as webmail login, but then, instead of "you have 0 emails or x no. of e-mails in your inbox", the message appears "You have an undefined number of e-mails in your inbox". I cannot access my e-mails nor can I access my address book (contacts).

I can get as far as webmail login, but then, instead of "you have '''0''' emails or '''x''' no. of e-mails in your inbox", the message appears "You have an undefined number of e-mails in your inbox". I cannot access my e-mails nor can I access my address book (contacts).

Alle antwoorden (2)

Svetlana
Svetlana
more options

This seems to be an issue with the website. Please try to "fake" your useragent string with this extension:

https://addons.mozilla.org/en-US/firefox/addon/user-agent-switcher/

Set the userstring setting to Firefox4.

Does that help?

Bewerkt door Svetlana op

Chiltern
Chiltern Vraageigenaar
more options

I have tried the suggestion from Cryllida and am no further forward! Unfortunately, this doesn't solve the problem. I still get as far as the menu for the "Inbox, Compose etc." and instead of being able to read the number of e-mails waiting, I get the message "an undefined number of e-mails". I still cannot open "Contacts" (address book). This has only happened since the upgrade to Firefox 5.0