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Can now receive e-mail but cannot send

  • 6 antwoorden
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  • Laatste antwoord van Wayne Mery

zbadger
zbadger

I mucked up my decades old Thunderbird e-mail account on my desktop. After a password change in Spectrum webmail, I lost the ability to receive and send e-mails using my old pop-server account. I tried many things at this communities recommendations but no success. So I changed the name of my old e-mail address and then created a new email account with my former e-mail name and also set up the new e-mail account to an IMAP account. Then when prompted for a password, I correctly inputted the Spectrum webmail password and now I receive e-mails to this account on Thunderbird! Hurray!! However, I still cannot send out e-mails from this account as I get the message that the outgoing server "(SMTP) mail.twc.com" timed out. And no - it is not an antivirus issue.

By the way, my phone e-mail account of the same address is able to send out e-mail messages. However, I wish to handle my most sensitive messages to send off of my desktop version of the same e-mail address and that is where I am not able to send an e-mail.

Yikes - Thunderbird.

I mucked up my decades old Thunderbird e-mail account on my desktop. After a password change in Spectrum webmail, I lost the ability to receive and send e-mails using my old pop-server account. I tried many things at this communities recommendations but no success. So I changed the name of my old e-mail address and then created a new email account with my former e-mail name and also set up the new e-mail account to an IMAP account. Then when prompted for a password, I correctly inputted the Spectrum webmail password and now I receive e-mails to this account on Thunderbird! Hurray!! However, I still cannot send out e-mails from this account as I get the message that the outgoing server "(SMTP) mail.twc.com" timed out. And no - it is not an antivirus issue. By the way, my phone e-mail account of the same address is able to send out e-mail messages. However, I wish to handle my most sensitive messages to send off of my desktop version of the same e-mail address and that is where I am not able to send an e-mail. Yikes - Thunderbird.

Alle antwoorden (6)

ProSecco
ProSecco

Hello zbadger,

the SMTP server is not accessible. Did you have the access set up automatically - or manually? Is the name possibly out of date? You should be able to clarify this with Spectrum support.

Greetings prosecco

zbadger
zbadger Vraageigenaar

Where do I check whether access is automatic or manual. I know I saw that somewhere but can no longer find it now.

zbadger
zbadger Vraageigenaar

Also I checked with Spectrum and my settings as far as name and port are correct.

zbadger
zbadger Vraageigenaar

Everything is correct. Is there a way I can go back in time to last week and reset Thunderbird?

zbadger
zbadger Vraageigenaar

And if not should I just delete thunderbird again and start over?

Wayne Mery
Wayne Mery
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locking, because this is solved in https://support.mozilla.org/en-US/questions/1537355