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Mail in my "sent" folder is gone and I can't recover it

matthewstewarttaylor
matthewstewarttaylor
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Hello,

In January, after what I believe to be compacting issue, I lost years worth of emails in my Sent Folder. It just happened again, although I cannot seem to confirm that this is due to a compacting error this time.

After a lot of research and trying a great many solutions, nothing has worked. I cannot recover my lost emails.

I have tried the "repair folder" method.

I have tried the "delete the index (.msf file)" method.

The "Sent" file that accompanies the "Sent.msf" file is quite small; smaller than it should be.

I am worried these emails are gone forever, but I don't know the cause.

Any help is appreciated.

Thank you!

Hello, In January, after what I believe to be compacting issue, I lost years worth of emails in my Sent Folder. It just happened again, although I cannot seem to confirm that this is due to a compacting error this time. After a lot of research and trying a great many solutions, nothing has worked. I cannot recover my lost emails. I have tried the "repair folder" method. I have tried the "delete the index (.msf file)" method. The "Sent" file that accompanies the "Sent.msf" file is quite small; smaller than it should be. I am worried these emails are gone forever, but I don't know the cause. Any help is appreciated. Thank you!

Bewerkt door matthewstewarttaylor op

Alle antwoorden (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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They probably are gone for ever. I suggest you check your anti virus program logs for "infected" emails or other virus alerts. More than once I have seen entire mail stores with 10 or 20 years of mail deleted, quarantined or just messed up by anti virus programs "doing their job". I is historically the major source of these "Compacting errors" you mention.

We alllude to this somewhat here https://support.mozilla.org/en-US/kb/compacting-folders#w_potential-complications and here https://support.mozilla.org/en-US/kb/compacting-folders-potential-complications

matthewstewarttaylor
matthewstewarttaylor Vraageigenaar
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Thanks for your help Matt!