Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

My saved Passwords are gone

  • 3 antwoorden
  • 1 heeft dit probleem
  • 3 weergaven
  • Laatste antwoord van FredMcD

more options

Hello. Hope you are doing great. I have a previous mozila fire fox and i have a huge data and passwords saved in my previous mozilla. Now i reinstall the window and then mozila and my passwords are gone? Please help me to recover my those passwords. I created account on mozilla before reinstalling the window.

Hello. Hope you are doing great. I have a previous mozila fire fox and i have a huge data and passwords saved in my previous mozilla. Now i reinstall the window and then mozila and my passwords are gone? Please help me to recover my those passwords. I created account on mozilla before reinstalling the window.

Alle antwoorden (3)

more options

What was the version of Firefox you had before? What about the rest of your profile? Settings, bookmarks, history, passwords . . . .

It's possible that the new Firefox found a problem with the old profile and created a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.